Mehboob Alam

• Completed opening and closing procedures each day.
• Cash remittance envelops count on daily basis.
• Dealing forex exchange coordinate with exchange company on daily basis.
• Counted change correctly and issued customer receipts.
• Redeemed stamps and vouchers against transactions.
• Assisted with cashier close-down by counting drawer change and processing vouchers.
• Posting of patty cash expenses on monthly basis.
• Monitoring IOU on daily basis.
• Coordinating with cost controller with cash purchase items.

• Ability to hand all Cash Flow Activities from start to Finalizing effective team building.
• Collect daily cash and Reconciliation
• Preparing Deposit Slips for Daily Cash & Cheque PDC (Post dated cheques) and CDC (current dated cheques)
• Depositing Cash & Cheque in Assigned Banks
• Depositing Preparing Daily reports ( Cash Report, Banking Report, GC Report)
• Provide the Front Desk with daily currency exchange rates
• Daily Reconciliation of Petty Cash
• Preparing Month End Reports Such as(Credit Card Reconciliation, Cash Deposits, PDC Cheque, Advances) Posting and closing.
• Monitoring petty cash expenses and IOU on daily basis.

• Ability to handle all Payroll Activities.
• Finalizing Payroll by checking, attendance, over time, bonus and Deduction.
• Verifying attendance sheet complied by time office, Finger print, Artatek and Oasys system.
• Adjusting Day off Public Holidays & Over time
• Verifying allowances with staff contract
• Keeping track of new appointments and resigned staff
• Making sure of staff deduction such as City ledger & other penalties are approved by management
• Making sure to transfer salaries on staff’s respected accounts and preparing Cash salary for new staff.
• Accept challenges and can work with minimal Supervision.

• Attention to accounting details.
• Guest credit card transactions.
• Discount and other privileges reports.
• Daily sale report.
• Room revenue and occupancy percentage.
• Statistic reports and other operational statistic.
• Rate variance reports.
• Have to cross check the back up of front desk and outlets posting.
• Cash counting.
• Have good command on Ms excel/word/PowerPoint.
• Micros and PMS opera 5. Night audit handling

• Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.
• Expertly handled customers' objections, complaints and comments, ensuring feedback was promptly actioned prior to guests' departure.
• Coordinated efficiently with other like housekeeping and room service departments to provide consistently high level customer service.
• Developed and delivered efficient management of feedback process to inspire continuous improvement across hotel services.
• Participated in interviewing and hiring of front office staff.
• Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
• Kept focused on critical components of operations to drive guest satisfaction.
• Promoted brand loyalty scheme to boost repeat bookings.
• Collaborated with travel agents to respond to special requests for rooms and rates.

• Facilitated efficient running of housekeeping operations by producing accurate room status reports in Opera PMS.
• Developed and implemented guest engagement programme that boosted customer loyalty.
• Guaranteed guest comfort, ensuring cleanliness and neatness of front desk, restaurant and rooms.
• Prepared revenue and occupancy forecasting to efficiently manage cash flow.
• Handled inventory control for front office and stationery supplies, reordering low stock items.
• Kept focused on critical components of operations to drive guest satisfaction.
• Generated reports and feedback for presentation to general manager.
• Reviewed front office log books and guest feedback forms to identify areas needing improvement.
• Used up-selling techniques to promote hotel services and facilities for higher profit margins.
• Encouraged mutual trust, respect and cooperation among team members.

• Highly Skilled in greetings, registering and assigning rooms to guests.
• In-depth Knowledge of Computing bills, Collecting Payments and making change of guest.
• Excellent command on software, Vicas, and syncis.
• Updating guest feedback on hotsos timely manner.
• Assisting guest with the walk in bookings.

Worked as front office admin looking after the city ledgers, SUCC (Single use credit card) from Synxis, bill to company and updating un masking Card details in Mercury.

• Verified ID and payment methods of guests.
• Maintained tidy work area to support cleanliness and quality standards.
• Checked in guests, providing room keys and hotel maps.