Mehak Ali
Birmingham,West Midland
Summary
Dedicated professional with extensive expertise in customer service and teamwork. Proven ability to manage time effectively, maintain attention to detail, and resolve conflicts efficiently. Skilled in stock management, documentation, and proactive initiative, with a strong commitment to health and safety standards. Proficient in food and beverage preparation, equipment operation, and POS systems, enhancing client relationship management and guest relations.
Overview
3
3
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Shift Leader
Chaiiwala
Kilburn
2025.03 - 2026.08
- Delivered high quality customer service in a fast-paced food and beverage environment.
- Prepared and served drinks and street food items to company standards.
- Handled cash and card transactions accurately using POS systems.
- Maintained cleanliness and hygiene standards in line with food safety regulations.
- Assisted in opening and closing procedures, including stock checks and cleaning duties.
- Managed customer queries and resolved complaints professionally.
- Restocked ingredients and supplies to ensure smooth daily operations.
- Followed health & safety guidelines at all times.
Receptionist
Maitrise Hotel
Maida Vale, London
2025.08 - 2026.07
- Delivered a professional and welcoming experience for guests at reception.
- Managed reservations, check-ins, and check-outs using the Mews Property Management System.
- Handled telephone calls, emails, and guest enquiries promptly and professionally.
- Processed payments, invoices, and daily billing accurately.
- Resolved guest concerns efficiently to maintain high levels of customer satisfaction.
- Maintained accurate reception records and completed administrative duties.
- Coordinated with housekeeping and maintenance teams to ensure smooth hotel operations.
Team Member
Bobo& Wild Cafe
Stratford
2024.12 - 2025.02
- Operated coffee machines and prepared barista style drinks with consistency and quality.
- Managed table service, including serving food; clearing tables and resetting for new customers.
- Took and processed customer orders accurately using POS systems and handling cash & card payments.
- Followed company procedures for allergen awareness and communicated this clearly to customers.
Warehouse Operative (Picking & Packing)
GI Group
2024.01 - 2025.01
- Picked customer orders accurately using handheld scanners.
- Packed products securely to meet company quality standards.
- Checked stock for accuracy and reported discrepancies.
- Loaded, unloaded, and organised goods within the warehouse.
- Maintained a clean, safe, and organised working environment.
- Worked efficiently to meet daily productivity targets.
- Followed all warehouse health and safety procedures.
- Assisted with inventory control and stock replenishment.
HR Executive
Doctor Hospital
2019.11 - 2023.04
- Managed HR records, employee data, payroll and administrative documentation effectively.
- Ensured compliance with labor laws, employee welfare schemes and statutory regulations.
- Assisted in board meetings, staff welfare programs and organizational policy implementation.
- Handled statutory requirements like Provident Fund, ESI, LWF and Gratuity payments.
Education
MASTER - Digital Marketing
University of West of Scotland London Campus
London 2023.05 - 2024.08
Master - Accounting and finance
University of Central Punjab
Pakistan 2016.02 - 2018.09
Skills
- Customer service excellence
- Communication skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Conflict resolution
- Adaptability
- Allergen awareness
- Stock management
- Reporting and documentation
- Initiative and proactivity
- Health and safety awareness
- Food and beverage preparation
- Equipment operation
- POS system operation
- Strong written communication
- Pressure handling
- Familiarity with CRM software
- Client relationship management
- Guest relations
- Customer inquiry management
- Multitasking abilities
- UPselling expertise
LANGUAGES
English - Full Professional Proficiency
Fluent
Urdu - Professional Proficiency
Fluent
Punjabi
Fluent
PRIVACY STATEMENT
I hereby declare that the information provided above is accurate and complete to the best of my knowledge. All details correctly reflect my qualifications, experience and personal credentials.
Timeline
Receptionist
Maitrise Hotel
2025.08 - 2026.07
Shift Leader
Chaiiwala
2025.03 - 2026.08
Team Member
Bobo& Wild Cafe
2024.12 - 2025.02
Warehouse Operative (Picking & Packing)
GI Group
2024.01 - 2025.01
MASTER - Digital Marketing
University of West of Scotland London Campus
2023.05 - 2024.08
HR Executive
Doctor Hospital
2019.11 - 2023.04
Master - Accounting and finance
University of Central Punjab
2016.02 - 2018.09