MEGHANN LLEWELLYN

As Logistics Manager for a company that manufactures brewing yeast for the production of beer and flavour standards for the global drinks industry, my responsibilities include:

Managing a small team, ensuring all processing of orders, distribution, dispatch and invoicing is delivered on time and to budget.

Specific responsibilities include:

Accurate processing of orders to customer requirements

Timely shipment of products and subsequent invoicing for all orders

Generation of dispatch documentation, ensuring compliance with customs regulations

Adherence to Quality standards as per ISO9001 requirements

Providing excellent customer service, interacting with clients on their order and managing any queries to a successful resolution

Fully trained on XERO (accounting software)

Review performance of warehouse

Raising contracts with third party providers including managing performance of suppliers

Started as an Apprentice in 2011 and developed my skills and expertise to become Customer Service Manager of the Thomas Cook Travel Agency (Staines branch).

My responsibilities included:

Planning and booking of holiday packages for customers

Managing customer complaints

Reviewing processes and procedures at the branch to achieve better customer service

Assisting the Branch Manager in delivering revenue targets

Fully trained in Foreign Exchange