Meghana Kondapally
Hatfield,United kingdom
Summary
Dedicated professional with expertise in delivering high-quality service and managing operations across diverse environments. Skilled in inquiry and complaint handling, leadership, team management, and staff supervision, ensuring seamless workflow coordination and employee development. Proficient in cash handling, POS management, hygiene compliance, and timely service execution while maintaining exceptional communication and interpersonal skills. Adept at conflict resolution under pressure and multilingual communication, leveraging analytical thinking and international business knowledge to drive market analysis and strategic decision-making. Committed to fostering excellence in customer satisfaction and operational efficiency while pursuing opportunities to contribute to organisational growth.
Determined professional with vast experience in sales, merchandising and customer service. Trained to cultivate relationships with customers to build trust and extend loyalty. Keen on exceeding team goals and obtaining growth with company.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Customer team member
Starbucks Coffee
South Mimms, Hertfordshire
2026.03 - Current
- Provided friendly and efficient customer service in fast-paced drive-thru environment.
- Accurately took and processed customer orders using POS systems.
- Assisted with cash, card, and mobile payments while ensuring accuracy in transactions.
- Communicated with baristas and team members to support timely order preparation.
- Resolved customer inquiries and concerns to enhance customer satisfaction.
- Maintained cleanliness and organisation of service area in accordance with company standards.
- Collaborated with team members to achieve drive-thru service time targets during peak hours.
Team lead- Floor & Bar Operations
The Waterside inn
Ware, Hertfordshire
2025.02 - 2026.03
- Assisted front-of-house staff in daily operations within high-volume restaurant and bar environment.
- Provided exceptional customer service through engagement and accurate order delivery.
- Supported beverage and food preparation tasks, including bartending duties, while maintaining quality standards.
- Handled cash transactions and completed end-of-shift reconciliations accurately.
- Coached team members to enhance performance and adherence to company standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Addressed customer inquiries and complaints to improve guest satisfaction.
- Leadership & Team Management
- Customer Service & Guest Relations
- Bar & Food Service Operations
- Cash Handling & POS Systems
- Staff Training & Development
- Communication, Multitasking & Problem-Solving
Education
Master of Science - International Business
University of Hertfordshire
Hatfield 2023.01 - 2025.02
Skills
Customer service and guest experience
High-quality service delivery
- Inquiry and complaint handling
- Leadership and team management
Staff supervision and mentoring
- Team workflow coordination
- Employee training and development
- Operations and process management
Cash handling and POS management
- Hygiene and safety compliance
- Timely service execution
- Communication and interpersonal skills
Professional customer communication
- Conflict resolution under pressure
- Multilingual communication skills
- Analytical and strategic thinking
International business knowledge
- Market analysis and decision-making strategies
Timeline
Customer team member
Starbucks Coffee
2026.03 - Current
Team lead- Floor & Bar Operations
The Waterside inn
2025.02 - 2026.03
Master of Science - International Business
University of Hertfordshire
2023.01 - 2025.02