Meghan Wogan
Customer Service
London
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven track record in coaching and mentoring crew members, enhancing performance and food safety standards. Committed to continuous improvement and fostering a collaborative work environment, ensuring high-quality service and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
01.2024 - Current
- Mentored crew members to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set a positive example for team members by following company procedures and providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Member
McDonald's
08.2022 - 01.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Gumley House Convent School
Isleworth, United Kingdom 04.2001 -
Skills
Continuous improvement
Coaching and mentoring
Active listening
Team leadership and supervision
Team leadership
Customer service
Reliability and punctuality
Decision-making
Verbal and written communication
Task prioritization
Timeline
Crew Trainer
McDonald's
01.2024 - Current
Crew Member
McDonald's
08.2022 - 01.2024
High School Diploma -
Gumley House Convent School
04.2001 -
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