Summary
Overview
Work history
Education
Skills
Timeline
Generic

Meghan Newman

Henfield,West Sussex

Summary

I am a highly organised and personable professional with over five years’ experience across healthcare, customer service, administration, and charity engagement roles. Having worked in both clinical and corporate environments, I bring a strong ability to communicate clearly, manage sensitive information with discretion, and coordinate complex processes efficiently. My background as a qualified Dental Nurse and Treatment Coordinator has strengthened my patient-centred approach, attention to detail, and capacity to guide individuals through complex decisions with empathy and professionalism.

Alongside my healthcare experience, I have developed strong project coordination, fundraising, and relationship-management skills through my work with charities and consultancy organisations. I am confident using a range of IT systems and CRM platforms, thrive in fast-paced environments, and adapt quickly to changing priorities. Approachable, proactive, and motivated, I consistently go above and beyond expectations and am now seeking an opportunity where I can continue to develop my skills in patient care, coordination, stakeholder engagement, and project delivery while making a meaningful contribution.

Overview

8
8
years of professional experience

Work history

Engagement manager

Brightcause Ltd
Hurstpierpoint, West Sussex
06.2025 - Current
  • Collaborated closely with sales team to meet revenue targets.
  • Led project teams to successful completion of tasks.
  • Managed client portfolios to ensure customer satisfaction.
  • Developed client relationships by conducting regular meetings and follow-ups.
  • Improved service delivery through strategic planning and execution of projects.
  • Devised marketing and communication campaigns to achieve strategic aims.
  • Maintained brand voice and image across multiple channels to uphold standards.
  • Assessed CRM database use to evaluate account management and growth possibilities.
  • Created business engagement opportunities through networking and partnerships.

Secretary

Protecht Consultants
Horsham, West Sussex
04.2025 - Current
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Prepared financial statements with high attention to detail; minimised accounting errors.
  • Created a systematic filing system, ease of document retrieval was achieved.
  • Liaised with other departments to ensure smooth inter-departmental communications.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Provided administrative support for projects; project completion rates improved significantly as a result.
  • Scheduled appointments for executive management team.
  • Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.

Treatment coordinator

MyDentist
Henfield, West Sussex
04.2024 - 09.2025
  • Liaised effectively between patients and doctors, ensured transparency throughout treatment process.
  • Established efficient scheduling systems, diminished waiting times drastically for patients.
  • Enhanced communication channels with healthcare providers to ensure seamless patient care.
  • Assisted in developing clinical protocols to enhance operational efficiency.
  • Maintained high standard of customer service whilst handling patient enquiries.
  • Attended to patient needs, improved overall experience in the clinic.
  • Solved queries regarding billing issues; built trust among clients.
  • Managed patients' appointments for increased efficiency in clinic operations.
  • Utilised medical software systems proficiently for effective record keeping.
  • Increased patient comfort by efficiently coordinating treatment plans.
  • Delivered comprehensive pre-treatment consultations, improved patient preparedness before procedures.
  • Streamlined appointment booking processes, ensured robust time management within the team.

Dental nurse

MyDentist
Henfield
04.2022 - 09.2025
  • Upheld stringent infection control measures, promoting a safe environment.
  • Ensured adequate inventory of dental supplies to prevent operational delays.
  • Prepared treatment rooms prior to patients' arrival for streamlined operations.
  • Collaborated with dental team for smooth clinic operations.
  • Maintained accurate patient records, ensuring meticulous documentation.

Receptionist / Data Entry

Adur Health Partership
Shoreham-By-Sea, West Sussex
10.2020 - 04.2022
  • Handled incoming calls, ensuring prompt response to enquiries.
  • Maintained high standards of privacy whilst handling sensitive information.
  • Assisted doctors in medical procedures, improving patient care quality.
  • Addressed patient concerns effectively, improving overall satisfaction levels.
  • Managed patient records to ensure accuracy and confidentiality.
  • Processed prescription requests promptly, enhancing customer service experience.

Receptionist in GP surgery

Henfield Medical Centre
Henfield, West Sussex
01.2020 - 10.2020
  • Enhanced office productivity with effective organisation of appointments.
  • Organised patient follow-ups, resulting in better health management.
  • Maintained a clean and organised reception area for better work environment.
  • Prioritised tasks during peak times ensuring smooth operation.

Customer service advisor

Southern Housing Group
Horsham , West Sussex
02.2019 - 12.2019
  • Supported individuals facing eviction to negotiate with landlords or housing associations for better outcomes.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Implemented innovative solutions to address housing challenges, improving living conditions in targeted areas.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Improved customer satisfaction by promptly addressing queries and complaints.

Customer service practitioner apprentice

Cocoa Loco Ltd
Dial Post, West Sussex
06.2018 - 02.2019
  • Conducted daily inventory checks, reducing discrepancies in stock levels.
  • Facilitated smooth transactions, ensuring a positive shopping experience.
  • Collaborated with sales team to achieve common goals.
  • Maintained high standards of cleanliness for better shopping environment.
  • Carried out online orders, day-to-day o accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.

Education

Diploma of Higher Education - Accounting

Brooklands College
Weybridge, Surrey
12/2025 -

Diploma of Higher Education - Dental Nursing

NEBDEN
Manchester
04/2022 - 07/2023

GCSEs - Math

The Towers Convent School
West Sussex
09/2011 - 07/2016

Skills

  • IT infrastructure comprehension
  • Customer engagement proficiency
  • Customer engagement strategies
  • Customer Service
  • Customer relations
  • Data Entry
  • Verbal articulation
  • Agile methodology understanding
  • Presentation software expertise
  • Digital media savvy
  • Responsive listening
  • Data analysis proficiency
  • Client relations expertise
  • Relationship building aptitude
  • Business insight
  • Event planning
  • CRM Software proficiency

Timeline

Engagement manager

Brightcause Ltd
06.2025 - Current

Secretary

Protecht Consultants
04.2025 - Current

Treatment coordinator

MyDentist
04.2024 - 09.2025

Dental nurse

MyDentist
04.2022 - 09.2025

Receptionist / Data Entry

Adur Health Partership
10.2020 - 04.2022

Receptionist in GP surgery

Henfield Medical Centre
01.2020 - 10.2020

Customer service advisor

Southern Housing Group
02.2019 - 12.2019

Customer service practitioner apprentice

Cocoa Loco Ltd
06.2018 - 02.2019

Diploma of Higher Education - Accounting

Brooklands College
12/2025 -

Diploma of Higher Education - Dental Nursing

NEBDEN
04/2022 - 07/2023

GCSEs - Math

The Towers Convent School
09/2011 - 07/2016
Meghan Newman