Meghan Deegan

Stourbridge

Summary

I would describe myself as a confident individual familiar in working face to face with the public. I have a passion for building lasting rapport with my clients, co-workers and supplier; creating a safe space where it's always okay to talk or off load. However, remaining professional with a want for clients to have great experience from a warm welcome to a found farewell. A timed schedule is something I work closely too as I manage two current roles one as an office manager at my family business and secondly my own venture of a business owner in the Beauty industry with a large client base. Having many responsibilities means organisation, diary management and priority listing are a priority for me. Through my professional experiences I have worked across multiagencies whether that be compliance teams, complaints teams, regulatory teams etc... Safeguarding and data protection are essential to my current roles I totally understand the importance of protecting all stakeholders in any work place. I am self motivated, I use my initiative, I work great in a team environment but I am also very comfortable with working solo because of this I feel I would be a great addition to any team.

Overview

years of professional experience

Work history

Professional nail technician / Business owner

The Nail Club

Stourbridge, Dudley

2024.03 - 2026.04

Oversaw daily business operations involving financial planning, pricing, and profit margins.
Managed client communications to ensure excellent customer service.
Developed marketing strategies incorporating branding and social media advertising.
Kept up-to-date with latest industry trends, offering modern styles to clients.
Adhered strictly to health regulations, promoting safe practices within the salon.
Managed confidential documents, ensuring data protection compliance.
Maintained confidentiality, protecting sensitive client information.
Streamlined booking process to improve customer satisfaction.
Built strong relationships with customers through excellent communication and interpersonal skills, fostering loyalty and repeat bookings.

Office & Accounts Manager

Concept Façade Panel Systems

2023.08 - Current

Assisted with HR administration by managing holiday and sickness records.
Supported staff documentation processes to ensure compliance.
Helped maintain accounts through Xero and Dext for accurate financial records.
Facilitated payroll management by overseeing banking records and outgoing payments.
Aided in producing balance sheets and monitoring financial reporting.
Negotiated contracts to secure profitable deals.
Fostered collaborative environment, promoting teamwork and shared responsibility.
Enforced adherence to health and safety regulations within premises.
Managed pension contributions effectively, safeguarding employee retirement benefits.
Fostered long-term relationships with suppliers, facilitating better business deals.
Reviewed purchase orders against invoices, ensuring accuracy on both ends.
Developed robust ICT strategies to strengthen data protection.

Specialist Customer Care Colleague

Barclays Bank

2021.12 - 2023.08

Provided telephone-based and face-to-face customer support and financial guidance to clients.
Ensured compliance with FCA regulatory requirements throughout processes.
Identified opportunities to enhance client value through savings, mortgage, and insurance products.
Led training sessions for staff skill improvement.
Advocated for client needs, fostering long-term loyalty.
Meticulously audited financial statements, ensuring accuracy and transparency.
Implemented robust control measures to reduce operational risks.
Enhanced client relationships with effective communication strategies.
Managed complex transactions, ensuring legal compliance.
Advised clients on regulatory compliance issues and developed strategies to comply with regulations while minimising risk.
Liaised between different departments, fostering collaborative working environment.
Managed complex caseloads whilst maintaining a high standard of care.

Essential Banker

Barclays Bank

2018.09 - 2021.12

Conducted front-line banking services, utilising effective communication skills to ensure positive customer experiences
Demonstrated expertise in transaction processing, ensuring accuracy and timeliness,.
Resolved complex customer queries to maintain a high level of satisfaction.
Maintained confidentiality and discretion whilst handling sensitive customer data.
Collaborated closely with team members to achieve shared goals successfully,.
Initiated proactive measures in fraud detection, protecting customer assets effectively.
Collaborated with other departments to resolve issues swiftly and efficiently,.
Sustained regulatory compliance with diligent documentation practices.
Developed relationships with clients, resulting in improved loyalty and retention rate.

Sales Representative

Helen E Cosmetics

2018.02 - 2018.09

Commission-based beauty sales role at large retail events including NEC Birmingham.
Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Maintained thorough records of all sales activities to ensure transparency.
Tailored pitches according to individual consumer preferences to increase conversion rates.

Junior Hairdresser

Turning Heads Salon

2016.08 - 2018.09

Developed strong customer service and communication skills within a busy salon environment.
Performed stock checks regularly, preventing shortages of essential supplies.
Promoted salon products to customers, boosting retail sales.
Demonstrated strong communication skills whilst explaining hair care tips to clients.
Handled cash transactions accurately at checkout counter after services rendered.
Managed appointment bookings efficiently using digital scheduling systems, optimising use of time and resources.
Collaborated with team members for smooth salon operations during peak hours.
Maintained clean and hygienic salon environment for enhanced client comfort.

GCSEs - Mathematics

Hagley Catholic High School

07/2014 - 09/2016

Skills

Customer relationship management
Business operations management
Financial administration and accounting
Sales and revenue generation
Social media marketing and brand development
Client communication and customer service

Organization and time management
Regulatory compliance
IT systems and digital platforms
Calm under pressure
Employee management

Websites

TikTok

Affiliations

Reading
Gardening

07/2014 - 09/2016

BTEC - Travel & Tourism

Dudley College