Ali Akhtar
Manchester
Summary
I am a highly ambitious individual with a background in Foundation Accounting and Finance, and eager to apply my strong IT, communication, and analytical skills in a dynamic full-time role. Through various work and volunteering experiences, I have developed initiative, leadership, and adaptability, consistently striving to exceed expectations and contribute meaningfully to team goals. Passionate about developing my career and further enhancing my skills, I am seeking an opportunity where I can take on new challenges, grow professionally, and make a valuable contribution to a forward-thinking institution.
Seasoned Head Concierge known for exceptional service and leadership. Excel at managing high-performing teams and enhancing guest experiences, leading to consistently positive feedback and repeat visits. Recognised for implementing innovative solutions that streamline operations and boost guest satisfaction.
Offering strong communication, customer service, and organisational skills developed through previous roles in hospitality. Knowledgeable about managing guest relations, coordinating services, and problem-solving in fast-paced environments. Ready to use and develop leadership, team management, and multitasking skills in [Desired Position] role.
Charismatic leader with proven skills in customer service and hospitality management, coupled with strong problem-solving abilities. Demonstrated expertise in communication and team coordination makes for seamless guest experience. Committed to enhancing guest satisfaction and operational efficiency.
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Concierge
TŶ Milford Waterfront Hotel
Pembrokeshire
04.2022 - Current
- Coordinated transportation arrangements for guests to ensure timely arrivals and departures.
- Utilised multilingual skills in dealings with guests, bridging communication barriers.
- Prioritised tasks effectively, improved operational efficiency during peak times.
- Worked closely with housekeeping staff to maintain room readiness at all times.
- Assisted in planning special events for enhancing overall guest satisfaction.
- Created newsletters, brochures and social media posts to promote hotel services.
- Recorded guest account activity to produce accurate bills upon departure.
- Planned schedules to support consistent service delivery and reception coverage.
- Greeted and checked-in guests promptly and professionally, providing exceptional service to guests.
Manager
Wilkinsons
Pembrokeshire
02.2019 - 03.2022
- Boosted department efficiency by streamlining operational processes.
- Fostered a positive work environment with regular team-building activities.
- Supervised project timelines for timely completion.
- Optimised resource allocation for increased profits.
- Led performance reviews, identified areas for improvement.
- Managed team dynamics by implementing conflict resolution strategies.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
Assitant Manager
Spicebox
Pembrokeshire
04.2017 - 01.2019
- Implemented promotional strategies to increase sales.
- Handled cash transactions accurately, maintaining integrity in financial dealings.
- Dealt with customer complaints promptly, fostering a positive shopping environment.
- Managed staff rota for optimal shop operation.
- Monitored product displays, ensuring appealing presentation to customers.
- Established strong relationships with suppliers by negotiating favourable terms.
- Trained new employees, improving overall team performance.
- Conducted regular price checks for competitive pricing strategy implementation.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Enhanced shop cleanliness with regular maintenance schedules.
- Reviewed employee performance regularly for continual improvement in store operations.
Restaurant Server
Seven Spice
Pembrokeshire
12.2015 - 02.2017
- Participated in team training sessions, enhancing overall performance level.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Navigated busy dinner rushes without compromising quality of service.
- Promoted daily specials and limited-time offerings to increase sales.
- Accommodated special dietary requests, enhancing customer dining experience.
- Remained calm under pressure, ensuring better performance during peak hours.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Handled payment transactions to guarantee smooth customer checkout process.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Delivered excellent customer service through friendly and polite interaction.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Practiced healthy and safety measures to comply with regulations.
- Managed timing standards in food deliveries to minimise delays.
- Attended to customer's needs proactively for first-class waiting service.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Prepared tables for guests and reset tables between customers.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Advised customers on wine and beverage pairings with selected food items.
Education
Foundation Year - Accounting and Finance
Swansea University
Swansea 09/2019 - 06/2020
A-Levels -
Haverfordwest V.C. High School
Pembrokeshire 09/2017 - 06/2019
Skills
- communication
- analytical
- Professional phone etiquette
- Time-Keeping efficiency
- Fluency in multiple languages
- Guest satisfaction focus
- Influential communication
- Leadership in diverse environments
- Ethical conduct
- Inspiring motivation
- Constructive criticism
- Customer relationship management systems
- Effective delegating
- KPI tracking
- Leadership skills
- Team Leadership
- Product knowledge
- Public speaking
- Conflict Resolution
- Decision making
Certification
- ECITB Site Safety Card
● SIA license
● First Aid Trained
● IT: Proficient in Microsoft Office ( Outlook, Excel, Powerpoint, Word, Teams ) and Zoom
● Full, Clean UK driving license
Languages
Punjabi
Fluent
Urdu
Fluent
Hindi
Fluent
Bengali
Fluent
References
References available upon request.
Timeline
Chief Concierge
TŶ Milford Waterfront Hotel
04.2022 - Current
Manager
Wilkinsons
02.2019 - 03.2022
Assitant Manager
Spicebox
04.2017 - 01.2019
Restaurant Server
Seven Spice
12.2015 - 02.2017
Foundation Year - Accounting and Finance
Swansea University
09/2019 - 06/2020
A-Levels -
Haverfordwest V.C. High School
09/2017 - 06/2019
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