Hi, I’m
Megha Dubey
Raipur, Chhattisgarh ,Indua
Summary
Dynamic Relationship Manager with a proven track record at ICICI Bank, excelling in customer relationship management and sales growth. Skilled in building strong customer connections and delivering exceptional service support. Achieved significant sales targets while ensuring compliance with banking regulations, leveraging both relationship-building and analytical skills to drive business success.
Overview
6
years of professional experience
Work history
Icici bank ltdRaipur, Chhattisgarh
Branch Relationship Manager
09 2023 - Current
Job overview
- Customer Relationship Management: Building and maintaining relationships with customers, understanding their needs, and providing solutions.
- Sales and Business Growth: Achieving sales targets, cross-selling products, and expanding the customer base.
- Processed deposits, withdrawals, and various transactions with precision.
- Customer Service: Addressing customer queries and resolving issues.
- Documentation: Maintaining records and ensuring compliance with policies.
Idfc First Bank LtdRaipur, Chhattisgarh
Acquisition Process Officer
03.2022 - 08.2023
Job overview
- Process Management: Handling account opening forms and closing service requests for the Corporate Salary segment with a 'First Time Right' approach, minimizing errors.
- Customer Service: Assisting in resolving queries and discrepancies raised by stakeholders.
- Compliance: Ensuring adherence to banking regulations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC).
- Collaboration: Working with Acquisition Process Managers to reduce operational costs and increase profitability.
- Achieve sales targets, cross sell products.
Indusind BankRaipur, Chhattisgarh
Branch Acquisition Officer
10.2019 - 03.2022
Job overview
- Customer Relationship Management: Building and maintaining relationships with customers, understanding their needs, and providing solutions.
- Sales and Business Growth: Achieving sales targets, cross-selling products, and expanding the customer base.
- Product Knowledge: Staying updated on bank products and services to offer relevant solutions.
- Customer Service: Resolving customer issues, addressing complaints, and ensuring customer satisfaction.
Education
Dp Vipra CollegeBilaspur, Chhattisgarh
Master of Arts
Skills
- Relationship building
- Customer relationships
- Relationship management
- Customer service
- Service support
Personal Information
Title: Branch Relationship Manager - Deputy Manager II
Timeline
Acquisition Process Officer
Idfc First Bank Ltd
03.2022 - 08.2023
Branch Acquisition Officer
Indusind Bank
10.2019 - 03.2022
Branch Relationship Manager
Icici bank ltd
09 2023 - Current
Dp Vipra College
Master of Arts
06.2020