A pleasant and friendly individual looking to work in sector. Good team working, excellent verbal communication and customer service skills. Honest and hardworking and loves to learn new skills.
I am a keen, hard working, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humour and a pleasant approach.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Inbound Customer Service Advisor
Firstsource Solutions
Middlesbrough, Teesside
11.2021 - 04.2022
Adhered strictly to policies and procedures for continued company compliance.
Recorded customer communications to maintain proper documentation.
Transferred customer calls to respective department or personnel to address specific issues.
Offered prompt solutions to maintain customer satisfaction.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Organised files to support efficiency and traceability.
Developed excellent working knowledge of industry trends and improvements in processes.
Maximised customer engagement and satisfaction by delivering excellent customer service.
Achieved service time and quality targets.
Retail assistant
Card Factory
Stockton-on-Tees, Teesside
10.2019 - 04.2020
Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Delivered outstanding in-store experience through positive and attentive customer service.
Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
Serving customers on the tills
Taking cash and card payments
Restocking the card shelves
Making sure the cards were in the right place
Cleaning the shop floor.
Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
Advised customers on optimal product selection to simplify purchasing decisions.
Health care assistant
Roseberry Care Home
Middlesbrough, Teesside
07.2016 - 12.2018
Positioned and transported patients in wheelchairs or on movable beds.
Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
Kept patients, carers and families updated on health conditions through regular communications.
Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
Completed regular checks on patient vitals, condition and recovery.
Aided in bathing, dressing and general mobility.
Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
Education
NVQ Level 1 - Health and social care
Shape Training
Middlesbrough
02.2015 - 06.2017
NVQ Level 2 - Health and social care
Shape training
Middlesbrough
02.2015 - 06.2017
GCSEs -
Eston Center
Food and Hygiene Level 1 + 2 -
Shape Training
Middlesbrough
Skills
A desire to help people
Patience and the ability to remain calm in stressful situations