Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Megan Leanne  Clark

Megan Leanne Clark

England,Redcar and Cleveland

Summary


A pleasant and friendly individual looking to work in sector. Good team working, excellent verbal communication and customer service skills. Honest and hardworking and loves to learn new skills.

I am a keen, hard working, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humour and a pleasant approach.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Inbound Customer Service Advisor

Firstsource Solutions
Middlesbrough, Teesside
11.2021 - 04.2022
  • Adhered strictly to policies and procedures for continued company compliance.
  • Recorded customer communications to maintain proper documentation.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Offered prompt solutions to maintain customer satisfaction.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Organised files to support efficiency and traceability.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Achieved service time and quality targets.

Retail assistant

Card Factory
Stockton-on-Tees, Teesside
10.2019 - 04.2020
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
  • Serving customers on the tills
  • Taking cash and card payments
  • Restocking the card shelves
  • Making sure the cards were in the right place
  • Cleaning the shop floor.
  • Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
  • Advised customers on optimal product selection to simplify purchasing decisions.

Health care assistant

Roseberry Care Home
Middlesbrough, Teesside
07.2016 - 12.2018
  • Positioned and transported patients in wheelchairs or on movable beds.
  • Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
  • Kept patients, carers and families updated on health conditions through regular communications.
  • Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
  • Completed regular checks on patient vitals, condition and recovery.
  • Aided in bathing, dressing and general mobility.
  • Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
  • Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.

Education

NVQ Level 1 - Health and social care

Shape Training
Middlesbrough
02.2015 - 06.2017

NVQ Level 2 - Health and social care

Shape training
Middlesbrough
02.2015 - 06.2017

GCSEs -

Eston Center

Food and Hygiene Level 1 + 2 -

Shape Training
Middlesbrough

Skills

  • A desire to help people
  • Patience and the ability to remain calm in stressful situations
  • Ability to work well with others
  • Good IT Skills
  • Flexible and open to change
  • Well-organised
  • Time management
  • Polite and friendly
  • Customer satisfaction
  • Meeting expectations
  • Active listening
  • Team coordination
  • Communication skills

Languages

English
Intermediate

Timeline

Inbound Customer Service Advisor

Firstsource Solutions
11.2021 - 04.2022

Retail assistant

Card Factory
10.2019 - 04.2020

Health care assistant

Roseberry Care Home
07.2016 - 12.2018

NVQ Level 1 - Health and social care

Shape Training
02.2015 - 06.2017

NVQ Level 2 - Health and social care

Shape training
02.2015 - 06.2017

GCSEs -

Eston Center

Food and Hygiene Level 1 + 2 -

Shape Training
Megan Leanne Clark