Megan Titley
Shrewsbury,Shropshire
Summary
I am a friendly, hardworking and motivated individual who has a thirst for learning new skills and getting hands on experience. From 2015 - 2021, I worked at Sports Direct, and from 2021 I have been working in a cinema, therefore I have a lot of experience in the retail sector and am able to provide excellent customer service. During my time at Sports Direct, I worked my way up from the bottom and had a lot of responsibilities within the job that not every employee had, showing that I am committed to the role and furthering my professional development. The same can be said for my job at the cinema currently. I have more responsibilities than some other team members; I am currently a TMBM, which means occasionally I take on the role of a Team Leader. I feel I am a very trustworthy and reliable employee who is always happy to help out where possible, whether that's doing extra shifts or taking on more responsibility to ease the pressure off my fellow peers. More recently, I worked at the Sports Centre at Meole Brace School where I was in charge of the site during operating hours on the weekend. This meant that I was responsible for a set of keys to open and secure different areas of the building. I felt like it was a great opportunity for me to push myself out of my comfort zone and take on some extra responsibility, even more so since I was the sole worker there at those times.
Overall, I am very eager for practical and hands on working environments.
Overview
11
11
years of professional experience
Work history
Cinema Team Member
Cineworld
Shrewsbury, Shropshire
2021.10 - Current
- Offered exceptional customer service with strong product knowledge.
- Demonstrated proper food handling and safety standards.
- Warmly greeted customers and proactively reduced wait times.
- Collaborated and offered support with extra tasks to meet team goals.
- Completed opening and closing checklists to create welcoming store environment.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Upsold extras to help increase daily revenue intakes.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
- Remained flexible to cover shifts and work overtime as required.
- Completed cross-training to aid team workflows in peak times.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Advised alternative products to meet specific preferences or budgetary needs.
- Checked notes carefully to spot counterfeit currency.
- Prevented piracy of films, using company equipment and applying my intuition to identify and report illegal recording.
- Maximised customer comfort, conducting frequent theatre inspections to ensure meticulous standards of cleanliness and appearance.
- Reviewed tickets for authenticity and applicability to particular event.
- Informed guests about location of restrooms, refreshments and exits.
- Assisted patrons with seating by giving directions and lighting paths.
- Enforced venue performance rules regarding flash photography, recording and access to restricted areas.
- Aided disabled guests with seating needs and accommodations.
- Handled discreet ejection of bothersome guests to prevent event disruption and took action to prevent repeat incidents.
- Kept individuals and items out of aisles to allow easy traffic flow and conform to fire safety codes.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
- Stayed knowledgeable about all ticket types, prices and discounts to accurately answer patron questions.
- Sold refreshments and snacks during show intervals.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Enforced movie rating system to keep underage guests from gaining access to auditoriums showing films restricted to adult audiences.
- Took on additional tasks on manager's request.
- Prepared food while upholding strict brand standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Processed high volume of food orders daily, maintaining accuracy and consistency.
Community Lettings
Meole Brace Secondary School
Shrewsbury, Shropshire
2025.12 - 2026.04
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Trusted with keys for accessing restricted areas demonstrating reliability and trustworthiness.
- Managed keys and access fobs securely providing assurance on privacy and security.
Retail Sales Assistant
Sports Direct
Shrewsbury, Shropshire
2015.08 - 2021.10
- Sought opportunities to up-sell and add-on additional merchandise.
- Monitored clothing, accessory and shoe stock levels, replenishing as needed for a consistently well-stocked sales floor.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Operated electronic register to process cash and card transactions.
- Assisted customers with product selection, sales, and returns.
- Increased purchase totals by recommending additional items.
- Asked open-ended questions to accurately assess customer needs and exceed expectations with product recommendations.
- Assisted in managing day-to-day business operations, including selling various products by explaining unique features and educating customers on proper application of products.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Support other staff members with item voids, returns and web orders.
- Developed and executed sales promotions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Prepared products for sales floor and created appealing product displays to enhance customer experience while boosting sales.
- Recommended merchandise based on customer needs.
- Effectively and efficiently carried out back-of-house maintenance such as tidying the stockrooms, staff room and delivery room.
Education
A-Levels - Creative Media Production and Technology
Shrewsbury College of Arts and Technology
Shrewsbury2018-07
A-Levels - Music Technology
Shrewsbury College of Arts and Technology
Shrewsbury2017-08
GCSE -
Church Stretton School
Church Stretton2015-08
Skills
- Confident communicator
- Self-motivated
- Retail merchandising expertise
- Accurate money handling
- Outstanding customer service
- Outgoing and enthusiastic
- Reliable, organised and focused
- Superb time management
- Independent, but a team worker when necessary
- Good attention to detail and a sense of creativity
- Quick and efficient problem solving, and able to work under pressure
- Able to use Microsoft 365 (Word, PowerPoint)
- One to two years experience with software such as Pro Tools, Photoshop, Adobe
- A thirst for learning and getting hands on experience
Affiliations
- Films
- Music
- Games
- Art
- Building Lego
- Nature walks
- Reading
- Photography
- Travel
Personal Summary
I believe I am a very passionate person who loves the little things in life; the calm of nature on a cool summer's day, trees rustling in the breeze, birds chirping - the smell of the ocean, the sound of the waves as the tide washes over your toes - how bright the stars are, the beauty of the moon - the way a film or a song can make you feel a certain way - the sound of a friend's laugh when you've told a joke, or their smile when they realise you've listened to a song they recommended.
Some of my other passions include music, films, games, art and reading. I also love spending time with family and friends, enjoying outdoor and indoor activities alike. I do believe there is no better way to reset than to sit in nature enjoying a good book.
Timeline
Community Lettings
Meole Brace Secondary School
2025.12 - 2026.04
Cinema Team Member
Cineworld
2021.10 - Current
Retail Sales Assistant
Sports Direct
2015.08 - 2021.10
A-Levels - Creative Media Production and Technology
Shrewsbury College of Arts and Technology
A-Levels - Music Technology
Shrewsbury College of Arts and Technology
GCSE -
Church Stretton School