Megan Smith
Glasgow
Summary
Enthusiastic and motivated individual with knack for customer engagement and driving sales. Known for strong interpersonal skills which create memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in communication, upselling, managing inventory, training, and maintaining visual merchandising standards. Comfortable in fast-paced environments, highly driven and eager to learn new skills and take on new challenges.
Overview
12
12
years of professional experience
Work History
Sales Assistant
The Glasgow Vintage Company
Glasgow
05.2015 - 10.2019
- Provided excellent service to customers in-person, online and over the telephone.
- Managed the cash register and handled customer payments through cash and cards.
- Fulfilled customer requests to procure and hold specific vintage items or pieces.
- Answered customer queries around fashion periods, clothing materials, textiles and manufacturing.
- Sorted, organised and prepared store stock, including cleaning, sewing and fixing clothes or accessories and sizing and labelling clothing.
- Assessed stock quality and priced items appropriately according to quality and availability.
- Handled and organised stock deliveries and ensured that all rejection items were ready for collection.
- Completed in-store housekeeping duties.
- Designed visually pleasing window displays to increase footfall.
Volunteer Sales Assistant
Demelza Hospice Vintage Boutique
Rochester, Medway
01.2015 - 05.2015
- Sorted, organised, and prepared donations by steam cleaning, repairing, sizing and labelling items as appropriate.
- Reviewed and assessed clothing quality, and priced clothing according to quality, popularity and availability.
- Provided exceptional customer service by answering customer queries, recommending products based on customer's needs and satisfying customer requests.
- Managed the cash register, handled card and cash payments and enabled gift aid donations.
- Performed housekeeping tasks.
- Assisted in visual merchandising tasks for attractive window displays.
- Handled delicate merchandise carefully, preventing damage or loss from mishandling.
Senior Barista
The Deaf Cat Coffee Shop
Rochester, Medway
04.2012 - 11.2014
- Developed and executed promotional strategies for the live music events and art exhibitions that were held in the cafe.
- Worked the live music events and art exhibitions.
- Managed day-to-day cafe operations including opening and closing the cafe and coordinating duties among barista team members during peak periods.
- Produced high-quality, bespoke coffee orders quickly and accurately, meeting customer demand.
- Tailored beverage preparation according to individual customer preferences, catering to diverse tastes.
- Set up coffee shop area daily with clean furniture, supplies and beverage stock for typical customer demands.
- Followed food safety and hygiene requirements to protect guests and Recorded out-of-stock items for re-ordering.
- Developed and nurtured a loyal customer base.
Bartender
The North Foreland Pub
Rochester, Medway
04.2008 - 12.2010
- Provided excellent service to customers, resulting in repeat business.
- Coordinated and promoted live music events at the pub venue.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Collaborated with team members to provide seamless service during busy periods and trained new staff members effectively.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
Receptionist and Trainee Dental Nurse
New Road Dental Practice
Rochester, Medway
03.2009 - 07.2009
- Assisted in patient surgery, ensuring patients remained calm and comfortable and following instructions to the letter to ensure that the procedures ran smoothly.
- Managed phone calls, resulting in effective communication flow within the company and answered and helped resolve enquiries from customers.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work.
Education
Skills
- Online and in-person event marketing
- Live Music and Art Exhibition Event Promotion
- Barista Skills- Efficient high quality coffee making and order handling
- Onboarding and Training
- Online and in-person communication
- Customer interaction and query resolution
- Sales maximisation and customer assistance
- Retail Cash Management
- Daily Sales Transactions Management
- Stock Management
- Stock control and visual merchandising
- Housekeeping and maintenance
References
References available upon request.
Timeline
Sales Assistant
The Glasgow Vintage Company
05.2015 - 10.2019
Volunteer Sales Assistant
Demelza Hospice Vintage Boutique
01.2015 - 05.2015
Senior Barista
The Deaf Cat Coffee Shop
04.2012 - 11.2014
Receptionist and Trainee Dental Nurse
New Road Dental Practice
03.2009 - 07.2009
Bartender
The North Foreland Pub
04.2008 - 12.2010
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