Megan Smith
Leeds,England
Summary
Dedicated professional with a proactive approach and strong analytical and communication skills. Expertise in risk assessment and problem-solving, combined with keen ability to collaborate across teams.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Involvement Lead / Support Patient Safety Officer
WATERLOO MANOR HOSPITAL
Leeds
03.2022 - 10.2024
- Implements education programs and materials to train staff to detect, mitigate, avoid workplace hazards
- Participates in incident investigation to identify causal factors to determine how incidents might be prevented in the future.
- Works collaboratively with 15 low secure hospitals across Yorkshire by implementing evidence based practice with innovative methods to deliver fun, motivational experiences to support service users recovery.
- Managed crisis situations effectively with prompt response, efficient coordination amongst team members.
Health Care Assistant
Burlington Care Ltd
Leeds
11.2020 - 10.2021
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively.
- Assisted in patient care, improved comfort and well-being for 56 patients.
- Liaised with professionals, facilitated effective communication channels.
Care Assistant/Activities Co-ordinator
Springfield Healthcare
Leeds
11.2017 - 10.2020
- Ensured safety during activities with diligent supervision to work alongside risk assessments.
- Improved community integration by organising local outings for residents.
- Planned engaging activities for residents, appealing to group interests and hobbies
- Worked within allocated budget to provide programme of activities to maintain stock of activity equipment.
- Assisted in daily living activities for enhanced patient comfort.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Bar staff/Waitress
Leodis pub
Leeds
05.2016 - 11.2017
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Promoted special offers or events to increase awareness among customers.
- Handled cash transactions to ensure accurate accounting.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Checked identification of customers to ensure legal drinking age compliance.
- Developed rapport with regular patrons fostering a loyal customer base.
- Maintained high standards of customer service during peak times.
Clinical Assistant & Receptionist
The Laurels
Leeds
05.2015 - 05.2016
- Managed administrative work, including answering phones, booking appointments and organising patient data
- Achieved Further Adult Education Care Certificate
- Prepared examination rooms for patients' visits.
- Maintained sterilisation of instruments, resulting in a hygienic work environment.
- Streamlined appointment scheduling with the use of clinic software systems.
- Managed patient flow throughout the day, of over 30 clients, reducing waiting time.
- Upheld confidentiality with sensitive information handling procedures.
Education
GCSE or equivalent -
Temple Moor High School
Leeds 09.2009 - 06.2014
Skills
- Healthcare ethical standards compliance
- Telephone operation
- Data Entry
- Budgeting proficiency
- Participant engagement
- Motivational leadership
- Crisis handling
Additional Information
During my last year at high school I attended a work experience placement at Stephen Pressley Hair Design on a weekend, as a junior hair stylist, undertaking general salon operational duties. After leaving school and attending college where studied a child care qualification, I attended a work placement at Sunbeams Day Nursery in Leeds, where my role included; assistance in planning and organising creative learning activities for children and demonstrating understanding of early years foundation stage framework in daily activities.
References
References available upon request.
Timeline
Involvement Lead / Support Patient Safety Officer
WATERLOO MANOR HOSPITAL
03.2022 - 10.2024
Health Care Assistant
Burlington Care Ltd
11.2020 - 10.2021
Care Assistant/Activities Co-ordinator
Springfield Healthcare
11.2017 - 10.2020
Bar staff/Waitress
Leodis pub
05.2016 - 11.2017
Clinical Assistant & Receptionist
The Laurels
05.2015 - 05.2016
GCSE or equivalent -
Temple Moor High School
09.2009 - 06.2014
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