Summary
Overview
Work history
Education
Skills
Traveling (2024)
Affiliations
Accomplishments
References
Timeline
Generic

Megan Simpson

Loughborough,Leicestershire

Summary

Dedicated professional with extensive expertise in Health and Safety Compliance, Customer Service, and Administrative Support. Demonstrates exceptional skills in Payment Processing, Data Entry, and Invoice Management, ensuring accuracy and efficiency. Adept at Complaint Resolution and Customer Relations, with a strong focus on GDPR and confidentiality. Proven ability to multitask, prioritise tasks effectively, and manage time efficiently. Committed to maintaining high standards of office administration while delivering outstanding customer service.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

Finance apprentice

Leicestershire Partnership Trust
Leicester, Leicestershire
03.2024 - Current
  • Assisted in preparing financial reports and statements to support informed decision-making.
  • Conducted thorough analysis of financial data to identify trends and variances for management review.
  • Developed and maintained spreadsheets to track financial performance and support reporting requirements.
  • Generated invoices based on established accounts receivable schedules and terms.
  • Organised and carried out month-end, quarterly and year-end processes.

Receptionist

Ragdale Hall Spa
Melton Mowbray, Leicestershire
09.2022 - Current
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Assisted with appointment scheduling to ensure smooth daily operations for guests
  • Managed phone calls, resulting in effective communication flow within the company.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Maintained an organised reception area for a professional business environment.
  • Assisted with administrative tasks, improving overall functionality within the business
  • Collaborated with team members in organising guest itineraries to ensure a smooth running day for both other departments and the guests
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours, covering nights, weekends, bank holidays and any gaps in the rota

Care assistant

Anchor Care and Education
Grantham, Lincolnshire
05.2022 - 08.2022
  • Provided emotional support to Service users, improving their mental wellbeing.
  • Assisted in daily living activities for enhanced Service users comfort.
  • Administered medication to patients, ensuring proper health management.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Encouraged independence among Service users whilst assisting them with tasks.
  • Protected client confidentiality, adhering to GDPR procedures across all tasks.
  • Organised scheduled appointments/visits for Service users

Park ranger

Twinlakes Theme Park
Melton Mowbray, Leicestershire
03.2019 - 03.2020
  • Carried out regular maintenance of park facilities for visitor safety and comfort.
  • Provided excellent customer service to enhance visitor experience.
  • Managed daily cash transactions for accurate end of day reports.
  • Worked in a fast-paced environment to meet tight deadlines and targets.
  • Collaborated effectively with team members for improved service delivery.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

NCFE CASHE TECHNICAL LEVEL 3 EXTENDED DEPLOMA - Health and Social Care

Melton Brooksby Collage
Melton Mowbray, Leicestershire
08.2020 - 08.2022

GCSEs - English Language

Long Field Academy
Melton Mowbray, Leicestershire

GCSEs - English Literature

Long Field Academy
Melton Mowbray, Leicestershire

GCSEs - Combined Science

Long Field Academy
Melton Mowbray, Leicestershire

GCSEs - Mathematics

Long Field Academy
Melton Mowbray, Leicestershire

BCS Level 2 ECDL - IT Application Skills

Long Field Academy
Melton Mowbray, Leicestershire

BTEC Level 1/Level 2 First Award - Travel and Tourism

Long Field Academy
Melton Mowbray, Leicestershire

GCSEs - Religious Studies

Long Field Academy
Melton Mowbray, Leicestershire

Skills

  • Health and Safety Compliance
  • Customer Service
  • Flexible
  • Customer relations
  • Payment Processing
  • Attention to Detail
  • Data Entry
  • Complaint resolution
  • Telephone skills
  • Multitasking and prioritisation
  • Office admin
  • Punctual
  • GDPR and confidentiality
  • Invoice management
  • Time management
  • Administrative support
  • Invoice processing

Traveling (2024)

September 2024, I started a journey up the Australian east coast. this was a month long trip that required lots of planning and organisation to ensure I got the most from each place I visited. My time in Australia consisted of a trip to the largest sand island, sky diving and snorkelling in the Great Barrier Reef, alongside this I visited many towns and cities enabling me to see many natural sites such as the Whitsundays Islands.


After Australia, I went on to travel Bali for another month. Here I volunteered at two schools and walked round many temples learning lots about the culture and history of Bali. Additionally I was lucky enough to be able to volunteer at a turtle sanctuary.

Affiliations

  • Running
  • Gym

Accomplishments

In my time with Ragdale hall i have received a minimum of 4 Merit awards, given to me for reasons such as flexibility and dedication to work.

References

References available upon request.

Timeline

Finance apprentice

Leicestershire Partnership Trust
03.2024 - Current

Receptionist

Ragdale Hall Spa
09.2022 - Current

Care assistant

Anchor Care and Education
05.2022 - 08.2022

NCFE CASHE TECHNICAL LEVEL 3 EXTENDED DEPLOMA - Health and Social Care

Melton Brooksby Collage
08.2020 - 08.2022

Park ranger

Twinlakes Theme Park
03.2019 - 03.2020

GCSEs - English Language

Long Field Academy

GCSEs - English Literature

Long Field Academy

GCSEs - Combined Science

Long Field Academy

GCSEs - Mathematics

Long Field Academy

BCS Level 2 ECDL - IT Application Skills

Long Field Academy

BTEC Level 1/Level 2 First Award - Travel and Tourism

Long Field Academy

GCSEs - Religious Studies

Long Field Academy
Megan Simpson