Megan Savage
Sutton Coldfield,Birmingham
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. Offering strong organisational and communication skills, with keen ability to support HR functions and team collaboration. Knowledgeable about administrative tasks, employee relations, and handling confidential information with care. Ready to use and develop problem-solving, interpersonal, and multitasking abilities in a Administration role. I have also developed excellent phone etiquette in my current role by handling all types of queries and solving problematic situations as and when they arose. I have always been a hand’s on, practical and energetic worker. I have also had many experiences providing excellent customer service in all circumstances. I have a “can do” attitude and I enjoy overcoming challenges and hitting targets set.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
HR Administrator
Siamo Group
Birmingham, West Midlands
04.2021 - 11.2024
- Using excellent IT skills within all Microsoft systems to create and complete documents, answer queries, holding important data and email trails for future purposes, maintain audit tasks and manage any HR projects across the company
- Working alongside my colleagues and HR manager providing support across the Siamo Business, representing the Siamo values, policies and procedures.
- Manning email desks such as: personal, enquires, pension and modern slavery questionnaires. Completing regular orders for branches/ sites across UK to meet their needs for workers and clients
- Process external reference requests, data and document requests from workers, handling pay queries. Having a positive Phone etiquette at head office handling all different types of companies and workers
- Keeping up with yearly training: legislation, data protection, GDPR, Safeguarding, Healthy and safety and fire training ect
Meetings and Events Team Leader
Meriden
Birmingham, West Midlands
07.2018 - 10.2018
- Working with the manager on rotas, plans for the week, layout of rooms, delegating tasks to staff
- Maintain excellent standards of guest satisfaction and exceed expectations
- Meet and greet all event organisers and clients and know all requirements, Assist and be courteous to guests by displaying good customer care, social skills and confidence
- Running all different functions/Events -day and night, dealing with complaints and compliments
- Making sure team is working to best ability and have been briefed on each event of the week
Meetings and Events operative
Best Western Mannor Hotel
Meriden, WM
07.2017 - 07.2018
- Treating all customers with the best service and care and ensuring Events and Conference rooms are set up to a high standard
- Working and serving on Bar departments and Serving dining options to guests and clients
- Working as a team to organise and prepare set up for future events to help with turnaround time and achieving successful and enjoyable service to guests
- Cleaning and Replenishing rooms, meeting and wedding equipment, tables, chairs napkin set up, cutlery and glasses
- Making sure following all health and safety guidelines, preventing hazards and risks in storage cupboards, staff areas and guest areas
Housekeeping
Holiday Inn Birmingham Airport
Birmingham, West Midlands
07.2016 - 07.2017
- Replenishing hotel guest rooms, bathrooms and hallways to a high standard
- Having excellent time keeping completing rooms in set time set by managers
- Understanding my KPI’S, health and safety and chemical training
- Completing focus area tasks to keep cleanliness to a quality level
Education
NVQ Level 3 - Business Administrator
City & Guilds
Birmingham 05.2022 - 09.2023
Cabin Crew and Aviation level 2 - A, A, A
Solihull College Blossomfield
09.2015 - 05.2017
Travel and Tourism level 3 - A, A, B
Solihull College Blossomfield
09.2015 - 05.2017
GCSE - English Language – C, English Literature-B, Mathematics – C, ICT- C, Health and social care- AA Child Development – B
Park Hall Academy
09.2010 - 07.2015
Skills
- Positive and friendly
- Customer relationship building
- General office administration
- Problem solving
- Customer relationship management systems
- Microsoft office suite proficiency
- Attention to Detail
- Organisation and prioritisation
- Highly organised
References
References available upon request.
Timeline
NVQ Level 3 - Business Administrator
City & Guilds
05.2022 - 09.2023
HR Administrator
Siamo Group
04.2021 - 11.2024
Meetings and Events Team Leader
Meriden
07.2018 - 10.2018
Meetings and Events operative
Best Western Mannor Hotel
07.2017 - 07.2018
Housekeeping
Holiday Inn Birmingham Airport
07.2016 - 07.2017
Cabin Crew and Aviation level 2 - A, A, A
Solihull College Blossomfield
09.2015 - 05.2017
Travel and Tourism level 3 - A, A, B
Solihull College Blossomfield
09.2015 - 05.2017
GCSE - English Language – C, English Literature-B, Mathematics – C, ICT- C, Health and social care- AA Child Development – B
Park Hall Academy
09.2010 - 07.2015
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