Megan Rogers

• Delivered attentive, knowledgeable assistance to address client inquiries effectively.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Trained new reception staff, sharing best practices and company policies to maintain service standards.
• Compiled and submitted insurance claims, working closely with insurance companies to expedite patient reimbursement.
• Managed complaints with calm, clear communication and problem-solving.
• Monitored employee performance, providing feedback and training to enhance productivity.
• Facilitated staff meetings to communicate targets, share feedback, and discuss strategies for improvement.
• Worked with Microsoft Word, Microsoft Excel, and Google Docs to complete word processing tasks.
• Scheduled medical procedures and updated calendar systems to reflect accurate availability.
• Updated pet health records with treatment plans and medication changes, enabling vets to access current, correct information.
• Handled customer cash and card payments, providing invoices and receipts for reliable records.
• Oversaw cash handling procedures, including banking and safe management, to ensure financial security.

• Mentored and supported new employees to maximise team performance.
• Oversaw schedules, accepted time-off requests, and found coverage when shifts were short.
• Documented receipts, employee hours, and inventory movements.
• Helped employees operate productively and stay on task to meet business, and customer needs.
• In charge of processing refunds, as well as maintaining the upkeep of financial records.
• Maintained outstanding customer satisfaction by delivering food and drinks on time, in high-pressure environments.
• Maintained health and safety standards at all times.

• Offered specific training to help workers improve many skills, including maintaining health and safety procedures, working quickly and efficiently, and time management.
• Instructed new team members on correct procedures for all areas of operations.
• Led by example, demonstrating exemplary customer service and work ethic to trainees.
• Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.

• Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
• Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
• Facilitated sales transactions efficiently to ensure a high level of customer service.
• Developed cleaning schedules, ensuring all areas met health and safety regulations.
• Collaborated with facility management to address maintenance issues detected during cleaning.
• Completed daily cleaning and restocking checklists to support restaurant operations.

Coursework in Sociology, Criminology, and Creative Writing

Training in mental health, diversity, discrimination, and bullying to ensure a safe and respectful workplace for all