Megan Roberts
Gloucester,Gloucestershire
Summary
I am a highly motivated and ambitious individual with over six months of hands-on experience within property sales environments and customer-facing roles, developing strong communication and relationship-building skills. Recognised for my confident and approachable nature, with a natural ability to build rapport, understand customer needs and create positive experiences.
This experience enables me to bring strong interpersonal skills and a proactive, customer-focused approach to a commercial sales environment. I am now seeking the next step in my career, taking on greater responsibility within a more serious environment where I can develop my skills and contribute to a successful team.
Overview
1
1
Language
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Barista
Costa
Cheltenham, Gloucestershire
08.2026 - Current
- Greeted and engaged customers, recommending tailored drinks and pastries to enhance their experience.
- Provided attentive customer service, addressing enquiries and offering personalized beverage recommendations.
- Prepared and served hot and cold beverages, including fresh coffee.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Demonstrated calm demeanor during busy shifts to enhance customer experience. during high-volume periods and special events.
- Received and accurately processed customer payments.
- Explained menu items to customers and suggested products aligned with their preferences for an enjoyable selection.
Real Estate Agent Assistant - Work Experience
CJ Wood Property Group LTD.
Gloucester, Gloucestershire
03.2026 - Current
- Gained hands-on experience working alongside a property professional at eXp Realty, developing transferable skills in sales, customer service and relationship building.
- Regularly attended client meetings and property viewings, interacting directly with prospective customers and developing confidence in professional face-to-face communication.
- Built an understanding of how to identify customer requirements, answer queries, provide relevant information and recommend suitable options based on individual needs and preferences.
- Developed strong rapport-building, active listening and persuasive communication skills, while learning how to confidently engage with different customers and respond effectively to their questions.
- Communicated with clients via email and observed professional customer phone calls, gaining insight into the importance of clear communication, follow-up and maintaining strong customer relationships throughout the sales process.
- Used Rightmove to assist clients with property searches, matching their requirements with suitable options and developing an understanding of how to present products effectively to potential customers.
- Gained experience arranging appointments, attending inspections, gathering customer feedback and ensuring properties were presented to a high standard, strengthening my organization and attention to detail.
- Strengthened my confidence, customer service and sales skills through regular customer interaction and am eager to transfer these skills into a professional sales environment within the motor industry.
Retail Assistant
Primark Limited
Gloucester, Gloucestershire
10.2024 - 06.2026
- I worked as a retail worker and alongside this I had a visual merchandising course, where I learnt key skills such as: Creative visual presentation, Strong eye for detail, Understanding of colour, balance and composition, Product and space styling, Creating visually appealing displays, Understanding customer behaviour and buying decisions, Maintaining brand standards and visual identity, Space planning and layout, Creating eye-catching focal points, Trend and style awareness, Storytelling through visual displays, Attention to presentation and finishing details, Working with lighting and positioning.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- I have controlled crowd movements in a safe, organized manner following an established schedule.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, providing assistance and guidance to improve overall shopping experience.
- I have controlled crowd movements in a safe, organized manner following established schedule.
- Assisted guests in locating bathrooms and food areas throughout the venue.
- Maintained clean and visually appealing product displays through routine merchandising tasks and deep cleaning.
Dance Group Receptionist
John Baker Ceroc Dance Group
Gloucester, Gloucestershire
02.2022 - 06.2026
- Maintained clean, organized reception area to enhance visitor experience.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Performed day-to-day administrative tasks to assist staff effectively.
- Organized and maintained invoices and customer records for quick access.
Education
Level 3 Extended Diploma - Travel and Tourism Business
Travel and Tourism
Gloucester, Gloucestershire 09.2024 - 01.2026
GCSEs - General Education
Churchdown School Academy
Gloucester, Gloucestershire 09.2019 - 01.2024
Skills
- Excellent communication
- Active listening
- Strong interpersonal skills
- Professionalism
- Teamwork
- Team collaboration
- Customer engagement
- Friendly and outgoing
- Product recommendations
- Transaction processing
- Attention to detail
- Problem solving
- Negotiation
- Adaptability
- Customer education
- Written communication
- Microsoft Word
- Sales techniques
- Visual merchandising
Languages
English
First Language
Timeline
Barista
Costa
08.2026 - Current
Real Estate Agent Assistant - Work Experience
CJ Wood Property Group LTD.
03.2026 - Current
Retail Assistant
Primark Limited
10.2024 - 06.2026
Level 3 Extended Diploma - Travel and Tourism Business
Travel and Tourism
09.2024 - 01.2026
Dance Group Receptionist
John Baker Ceroc Dance Group
02.2022 - 06.2026
GCSEs - General Education
Churchdown School Academy
09.2019 - 01.2024