Megan Pritchard
Treherbert,Rhondda Cynon Taf
Summary
Driven individual with exceptional communication and problem-solving skills, demonstrating adaptability and empathy in customer interactions. Adept in managing inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering long-term client relationships.
Overview
5
5
years of professional experience
Work history
Restaurant supervisor
Nando's
Bristol, Bristol
07.2023 - 09.2024
- Facilitated seamless transition during menu changes, resulting in minimal disruption to business operations.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Managed inventory to avoid shortages and reduce waste.
- Trained new staff members, leading to improved service standards.
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Teaching assistant in primary school
New Directions
Caerphilly, Caerphilly County Borough
01.2023 - 06.2023
- Utilised creative teaching aids whilst assisting main teacher during lessons, making subject matter more interesting for students.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Conducted regular reading sessions promoting literacy amongst young learners.
Carpenter Assistant
Custom Arcade Machines
Pontypridd, Rhondda Cynon Taf
09.2022 - 01.2023
- Assisted a carpenter in production, repair, and maintenance tasks for arcade machine projects.
- Assisted carpenters with machine and tool maintenance operations to minimise malfunctions.
- Assisted in the production and building process of arcade machines.
- Applied and fitted vinyl artwork to arcade machines and painted the machines accordingly.
Restaurant Waitress/ Bar staff
The Boars Head
Pont-y-clun, Rhondda Cynon Taf
10.2019 - 01.2023
- Provided attentive, professional front-of-house service by checking reservations and showing guests to the correct tables.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Managed restaurant closing duties, by cleaning dining areas, cleaning all kitchen appliances and surfaces, and cashing up tills.
- Welcome customers with warmth and enthusiasm, recommending beverage and food choices based on customer preferences.
- Ensured tables were cleared, sanitized, and set up for the next customers.
- Served guests spirits, lagers and stouts at bar.
- Completed end-of-day cleanup to reset bar for next day.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Recommended drinks to customers, increasing overall sales.
Childminding Assistant
Seren Wib
Pont-y-clun, Rhondda Cynon Taf
09.2019 - 09.2021
- Gained two years' experience working with children aged 0 to 8 years old.
- Changed and fed babies in line with established routine.
- Supported Childminder to provide comprehensive, engaging and fun learning experiences for young children.
- Escorted children to and from school, employing route scheduling and time-management skills.
Education
A-Levels - French
Coleg y Cymoedd
Nantgarw06.2021
A-Levels - Psychology
Coleg y Cymoedd
Nantgarw06.2021
A-Levels - Art and Design
Coleg y Cymoedd
Nantgarw06.2021
A-Levels - Skills Challenge Certificate
Coleg y Cymoedd
Nantgarw06.2021
GCSEs -
Ysgol Llanhari
Rhondda Cynon Taf06.2019
Foundation Degree in Arts - Graphic Design
University of the West of England
Bristol 09/2022 - 06/2023
Skills
- Relationship building
- Outstanding communication
- Cash handling
- Customer Service
- Telephone etiquettes
- Data entry
- Email management
- Customer care
Languages
English, Welsh
Native language
English
Fluent
Welsh
Fluent
Timeline
Restaurant supervisor
Nando's
07.2023 - 09.2024
Teaching assistant in primary school
New Directions
01.2023 - 06.2023
Carpenter Assistant
Custom Arcade Machines
09.2022 - 01.2023
Restaurant Waitress/ Bar staff
The Boars Head
10.2019 - 01.2023
Childminding Assistant
Seren Wib
09.2019 - 09.2021
A-Levels - French
Coleg y Cymoedd
A-Levels - Psychology
Coleg y Cymoedd
A-Levels - Art and Design
Coleg y Cymoedd
A-Levels - Skills Challenge Certificate
Coleg y Cymoedd
GCSEs -
Ysgol Llanhari
Foundation Degree in Arts - Graphic Design
University of the West of England
09/2022 - 06/2023
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