Megan Pilling
Boldon Colliery
Summary
Resourceful and highly organised professional with experience in customer service and office administration. Skilled at building positive relationships, coordinating effectively across teams, and supporting efficient day-to-day operations. Adaptable and proactive, with a strong commitment to delivering excellent service, maintaining accuracy, and performing effectively in fast-paced environments.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work history
Office Administrative Assistant
DX Delivery
01.2026 - Current
- Handled telephone and email enquiries, providing professional customer support.
- Supported daily office operations and maintained office supplies.
- Maintained accurate records and updated delivery information using internal systems.
- Coordinated with drivers, warehouse staff, and customers to ensure timely deliveries.
- Prepared delivery notes and proof of delivery (POD) documentation.
Retail Sales Associate
Asda
05.2025 - 12.2025
- Assisted customers with product selection, providing expert advice to enhance their shopping experience and drive sales.
- Delivered excellent customer service by handling enquiries, resolving complaints, and advising on products, pricing, warranties, and delivery.
- Promoted new products and special offers to increase customer engagement and sales.
- Maintained visually appealing, well-stocked displays through effective merchandising and stock replenishment.
- Worked collaboratively with colleagues to achieve sales targets and maintain high store standards.
- Rotated stock and maintained a clean, organised retail environment to minimise waste and enhance the customer experience.
Warehouse Assistant
DX Delivery
05.2023 - 04.2025
- Loaded and unloaded delivery vehicles, handling goods with care to avoid damage and ensure efficient distribution.
- Scanned, sorted and diverted packages to relevant warehouse departments, enhancing access and tracking accuracy.
- Identified and removed damaged products, notifying customers and facilitating timely resolutions.
- Volunteered for additional responsibilities, supporting team objectives and streamlining workflow.
- Cultivated positive relationships with colleagues by actively listening and providing support.
Education
National 5 -
Penicuik High School
Midlothian, Scotland 08.2019 - 05.2020
Skills
- Office administration
- Data entry
- Telephone and email correspondence
- Proof of delivery (POD) processing
- Customer service
- Time management
- Fast-paced multitasking
- Handling confidential information
- Team collaboration and communication
- Adaptability
- Professional and friendly manner
Volunteering
Meadow Hill Dog Day care and Cattery | Bonnyrigg, Scotland | Nov 2019 – Sept 2020 Kennel Assistant
- Provided daily care for cats and dogs, ensuring they received balanced nutrition, exercise, enrichment, and individual attention to support their health and wellbeing.
- Groomed dogs to maintain coat condition, promote hygiene, and ensure their comfort throughout the grooming process.
- Administered medications and owner-requested treatments in accordance with care instructions, maintaining accurate records and prioritising animal welfare.
- Maintained a clean, safe, and hygienic environment by sanitising kennels, catteries, and communal areas, disposing of waste appropriately, and preparing fresh bedding in line with animal welfare standards.
Timeline
Office Administrative Assistant
DX Delivery
01.2026 - Current
Retail Sales Associate
Asda
05.2025 - 12.2025
Warehouse Assistant
DX Delivery
05.2023 - 04.2025
National 5 -
Penicuik High School
08.2019 - 05.2020