MEGAN PILLAY
Milestones , Holt Lane, Wokingham
Summary
Goal -oriented professional with 15+ years' experience in Sales, Operations, Projects, and Account Management. Proven in surpassing sales targets, driving revenue growth, and awarded Sales Person of the Year in 2009. Expert in managing high-stakes projects, including pivotal roles in a $3.4 billion tender. Skilled in cultivating client relationships, devising sales strategies, and leading cross-functional teams to meet organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Programme & Sales Support Manager – EMEA SALES
Microsoft
06.2022 - 07.2023
- Coach, Mentor & trained managers & global black belt team in their role & development plan
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Sales Strategy: Developed and implemented strategic sales plans to achieve organizational sales goals and revenues.
- Client Relationships: Established and maintained strong relationships with key clients, understanding their needs and providing tailored solutions.
- Team Leadership: Led, motivated, and trained a team of sales representatives to improve their sales performance and achieve targets.
- Sales Reporting: Prepared regular sales reports, forecasts, and performance analyses to inform business strategy.
- Client Engagement: Identified and engaged potential clients through cold calling, networking, and industry events, resulting in a significant increase in new business opportunities.
- Sales Presentations: Conducted compelling sales presentations and product demonstrations to prospective clients, consistently converting leads into sales.
- Negotiations and Closing: Successfully negotiated terms and closed sales deals, achieving or exceeding sales targets consistently.
Project & Events Manager (Temp)
SAPPHIRE – EXEON Engineering
04.2022 - 08.2022
- Managed project plans, schedules, budgets, and expenditures
- Organized stakeholder meetings and ensured deadlines were met
- Executed project tasks and developed strategies
- Communicated technical findings to non-technical stakeholders
- Maintained project documentation and assessed risks
- Facilitated meetings and managed stakeholder views
- Created project management calendar for goal fulfillment
Project Coordinator (Temp)
EDUCATION DELIVERY TRUST
10.2021 - 02.2022
- Implemented efficient processes and systems for project efficiency and timely information availability.
- Developed relationships with internal and external stakeholders, partner staff, and consultants for successful program delivery.
- Acted as primary contact for project inquiries, supporting Project Coordinators.
- Coordinated events, training sessions, meetings, conferences, and marketing activities.
- Ensured timely development and quality assurance of materials for events and marketing. Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Relocation
Relocated
12.2019 - 10.2021
Vendor Manager - Technical SLA - SalesTeam
VODACOM | VODAFONE
05.2016 - 10.2019
- Managed premium sales contracts, collaborating across legal, commercial, finance, service management, and project teams to reduce losses and maintain portfolios.
- Generated reports and conducted audits for sales operations.
- Mitigated risk and managed supplier contracts, ensuring alignment with strategic objectives.
- Reviewed legal and technical contracts for sales alignment.
- Collaborated effectively with internal stakeholders and external partners.
- Managed SLAs, analyzed commercial data, and built strong customer and vendor relations.
- Subject matter expert on sales portfolios and contracts for leadership teams.
Customer Services and Operations Manager
PINNACLE HOLDINGS
03.2013 - 03.2016
- Team Management: Managed, trained, and developed a call centre team of up to 130 staff, focusing on individual and team development, target setting, performance reviews, and recruitment.
- Operational Compliance: Ensured compliance with SLAs by reviewing performance trends and implementing process improvements to enhance quality, performance, service, and operational efficiency.
- Strategic Implementation: Collaborated with senior leadership to implement and analyse strategic change programs.
- HR Responsibilities: Led recruitment, interviewing, and assessment processes, matching applicants with departmental vacancies.
- HSE Compliance: Delivered the HSE system and managed compliance processes for ISO 14001 and ISO 9001 standards.
Clients Services Manager
DIMENSION DATA (IT)
10.2011 - 02.2013
- Headhunted for achieving top bank as rental account.
- Sales Strategy and Development: Contributed to achieving a 15% monthly sales increase.
- Communication: Building client relationships and stakeholder engagement.
- Recognized for leadership experience as one of the top Account Managers for polycom /AV in banking industry.
Operations and Account Manager
TELJOY BUSINESS SOLUTIONS - AV
05.2007 - 09.2011
- Managed, maintained, and implemented large projects (World Cup Soccer 2020) and Audio-Visual Systems (Polycom & Cisco) for ISP’s and Enterprise business
- Top Account Manager for - New Business & Sales
- Exceeded client and business expectations - by retaining top 15 accounts by renewing their rental contracts.
- Recognized for calling and managing the top 10 clients on the JSE Stock Exchange.
- Leading sales person for securing 2 x mining accounts for AV - exceeded my target.
Education
ILM7 - Business Coaching
BCF
United Kingdom10.2025
Life & Business Coach -
New Insights College
South Africa & UK 03.2021
Project Management -
Damelin
South Africa 04.2010
Customer Service | Service Management -
Intec College
South Africa Skills
- Coaching & Mentoring: Delivering coaching, mentoring, and training programs
- Communication: Managing client relationships and stakeholder engagement
- Product Knowledge: Comprehensive understanding of products and services
- Problem-Solving: Developing effective client solutions
- Team Collaboration: Effective cross-functional teamwork
- Sales Engagement /close: Finalizing sales agreements effectively
- Sales processes
- Supplier Relations
- Solution selling
- Sales strategy development
Accomplishments
Awarded Tender for 3.4 billion railway tender for Gov
Top Sales Person - 2008
Top Sales 2010 - World Cup Football project
2023 /4 - Hosted 2 Women Empowerment Event in The UK
In 2021, I established Empowered Coaching, an organization dedicated to providing a supportive environment for individuals to share, speak, and receive coaching.
Certification
- Agile Facilitation - Coaching
- Business OKR - Objectives and Key Results
- Life & Business Coach
- Customer Relationship Management
Timeline
Programme & Sales Support Manager – EMEA SALES
Microsoft
06.2022 - 07.2023
Project & Events Manager (Temp)
SAPPHIRE – EXEON Engineering
04.2022 - 08.2022
Project Coordinator (Temp)
EDUCATION DELIVERY TRUST
10.2021 - 02.2022
Relocation
Relocated
12.2019 - 10.2021
Vendor Manager - Technical SLA - SalesTeam
VODACOM | VODAFONE
05.2016 - 10.2019
Customer Services and Operations Manager
PINNACLE HOLDINGS
03.2013 - 03.2016
Clients Services Manager
DIMENSION DATA (IT)
10.2011 - 02.2013
Operations and Account Manager
TELJOY BUSINESS SOLUTIONS - AV
05.2007 - 09.2011
ILM7 - Business Coaching
BCF
Life & Business Coach -
New Insights College
Project Management -
Damelin
Customer Service | Service Management -
Intec College
- Agile Facilitation - Coaching
- Business OKR - Objectives and Key Results
- Life & Business Coach
- Customer Relationship Management
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