Megan Owen

Yarm,England

Summary

Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.

Overview

year of professional experience

Work history

Food and Beverage Assistant

Middlesbrough Football Club

Middlesbrough, North Yorkshire

09.2022 - Current

Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
Enforced rules for cleanliness and sanitation to ensure constant compliance with health and food safety standards.
Provided first-class customer care through helpful, friendly service.
Maintained clear communication with guests and kitchen staff for smooth service delivery.
Actively listened to guests and understood when managing complex food service complaints.

Education

GCSEs - GCSEs

Conyers School

Yarm

09/2017 - 06/2022

Skills

Staff training
Team player
Leadership experience

Time management
Setting up equipment
Hospitality and events experience

Languages

English

Native

Timeline