Megan O'Connell

• Responsible for covering all the Departments planning, purchasing, forecasting, data entry, stock control, Quality and all Supplier activities for the Inventory and General stock items, within the Warehouse & Distribution function
• Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
• Tracked stock availability levels to drive sales and team performance.
• Investigated missing items, discrepancies and losses.
• Managed stock rotations to balance inventory of perishable products and minimise wastage.
• Adapted to changing demands and seasonal trends.
• Controlled best before dates to properly utilise stock.
• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Minimised reporting errors when working in fast-paced environment with high volume of inventory.
• Tweaked loading and unloading procedures in collaboration with warehouse staff to maximise efficiency.
• Planned orders with supplies, producing re-order point reports to guide strategic decision-making.

• Delegated tasks, monitored compliance and implemented performance improvement plans.
• Used strong leadership and administrative abilities to maintain smooth office operations.
• Responded to, researched and resolved issues from internal staff, external departments and customers.
• Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
• Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
• Evaluated latest innovations and adopted cost-effective, useful solutions.
• Completed reports detailing performance, costs and downtime issues.
• Reduced issue-resolution timeframes, minimising operational downtime and aiding company performance.
• Managed conflict resolutions to maintain fostering school environment.

• Ensured the Charity maintains its adherence to the requirements of the NHSE serious incident reporting framework
• Supported programmes of work that will support the Charity to achieve high quality care
• Main contact for commissioner enquiries, ensuring timely responses
• Obtained reports from numerous investigators to submit reports according to deadlines set in the NHSE serious incident framework
• Assisted in gathering monthly and quarterly data for report writing collation, analysis, and completion by others in the team
• Chaired daily triage meeting, follow up of action points arising from meeting, and provide administrate support to serious incident team
• Provided administrate support for the serious incident action plan review meeting
• Ensured all communication with all internal and external contact is affected in a professional, courteous, and responsive manner
• Maintained all systems related to the processing of serious incidents, monitoring submission of reports and chasing when needed

• Provided an efficient and effective administrate support to Estates & Facilities Division
• Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
• Collated and inputted of data into system databases; converting this for statistical and graphical representation where required
• Investigated problems and determined appropriate remedies.
• Regularly liaised and communicated with occupiers, acting as principal point of contact for guidance.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Provided one on one support to maintenance team, processing of purchase orders through to completion using software packages and assisting with inputting and collation of meter reads for sites energy consumption
• Supplied financial reports upon request using software packages
• Responded to building emergencies and managed repairs within required timeframe.

• Monitored Planned Preventive Maintenance PPM workloads ensure being completed on a priority basis
• A key member of CAFM system user group to discuss current systems issues and seek input from users regarding on-going development of the system, playing proactive role in the development of the system as required
• Inputted into the Estates Maintenance Services Monthly report as required
• Ran monthly schedule report on insurance defect schedules using supplier portal, log defects on property management software and manage through to completion.
• Responded to building emergencies and managed repairs within required timeframe.
• Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.

• Worked closely with project managers, project officers, estates & facilities staff, clinical staff, and all other departments to ensure efficient and effective project delivery throughout the charity
• Ensured my projects are delivered in accordance with agreed programmed and cost
• Implemented guidelines and procedures to support IT department.
• High attention to detail, priorities project work to meet strict time limits
• Collated SAP reports for various project budgets, supplier details and researching into any discrepancies
• Assisted with preparation of surveys, drawings, and pre-construction information
• Liaised with project managers, project officers, suppliers, contractors, and consultants ensuring an effective, efficient customer service focus is carried out to highest level of standard
• Streamlined process'
• Coordinated construction related activities with ward staff to ensure streamline project delivery with minimum disruption to service users
• Assisted with the preparation of issuing contract documentation and evaluation of competitive tenders for project related works
• Collated and manage project information along with contracts using electronic document management systems
• Attended project meetings to provide project administration support
• Assisted with the preparation, updating and management of technical records associated with estate properties to ensure records remain accurate
• Provide customer feedback to internal teams and developers to improve products and services.
• Tracked computer system and network performance to identify root causes of issues.
• Having an interest and experience with working within Mental Health Care Charity, addressing important issues in relation to mental illness, mental health, and recovery

• Temporary agency position
• Implemented new reporting procedure for Electric Staff Records (ESR), payroll input, dealing with confidential files
• Maintained filing systems
• Maintained data security and confidentiality for compliant performance monitoring.
• Collated performance data to create reports and dashboards identifying weaknesses and opportunities.
• Enhanced data management processes to increase analysis accuracy and efficiency.

• Provided administrative support for Infrastructure team, including work request handling, technical filing, purchase order processing, recording maintenance checks and general clerical duties
• Northampton & Regional areas covered
• Received and process work requests via facilities management portal to relevant contractors where straight forward, referring to engineers where complex or advice needed
• Aided in the organisation of managers' diaries and arranges meetings using office software
• Formulated spread sheets of contracts and equipment schedules
• Demonstrated open communication and collaborated with various teams.
• Took on additional tasks on manager's request.
• Facilitated internal and external correspondence for management.

• Maintenance contracts I coordinated; - Biffa Waste (Nationwide), DMS, Bio compatibles, Cronos, Focus, Stannah Lifts, Aramark Catering
• Aided the Contract Management Team on request in carrying out tasks or quoting project works seeing through to completion.
• Investigated problems and determined appropriate remedies.
• Produced management reports outlining important facility statistics.
• Calibrated control systems to determine sequence of operations meet commissioning obligations.
• Regularly liaised and communicated with occupiers, acting as principal point of contact for guidance.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Documented records on pricing, energy consumption and activity reports.

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Advised senior stakeholders on cost-effective risk management strategies.
• Maintained working knowledge of current laws and legislation on health, sanitation and safety.
• Documented accidents and injuries in detail to enable future prevention.
• Devised and implemented policy adaptations for minimised health and safety risks.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Organised physical files and digitised records to support ease of access and GDPR compliance.

• Managed high-volume customer queries simultaneously through effective multitasking.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Identified service issues and contributed ideas to improve quality-of-service levels.

• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Tracked emerging beauty trends to expand services and product offerings.
• Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
• Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.

• Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
• Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
• Analysed beauty needs by assessing skin tone, texture and problems.
• Attended training to deliver range of professional treatments offered by salon.
• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.

• Tracked emerging beauty trends to expand services and product offerings.
• Input bookings into computer system at reception.
• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
• Attended training to deliver range of professional treatments offered by salon.
• Upsold products with detailed knowledge and persuasive sales techniques.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.

Key Skills Communication Level 3, Application of Number Level 3