Summary
Overview
Work History
Education
Skills
Timeline
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Megan Mortimer

Megan Mortimer

Richmond North,VIC

Summary

I am motivated, punctual, and reliable with years experience in customer service. I have excellent personal, interpersonal and customer service skills and enjoy being challenged in the work place. Reliable individual with expertise in logistics and working in various capacities within sales-driven environments. An energetic team member follows procedures while recommending effective process improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Goods Flow Team Leader

IKEA
08.2022 - 01.2024
  • Ensuring safe and efficient goods receiving operation,
  • Stock management, Inventory management, Fulfilling customer orders, Replenishment of goods,
  • Team organization and optimization of resources
  • Securing succession in an ever growing team, supporting co worker development in goal setting with monthly follow ups.
  • Developed strong relationships with vendors to optimize supply chain operations and reduce costs.
  • Implemented new training programs that resulted in higher employee retention rates and improved skillsets.
  • Oversaw daily store operations, ensuring the highest level of customer satisfaction and sales performance.
  • Collaborated with other department leaders to develop strategic plans for overall store success.

Sales CoWorker

IKEA
08.2021 - 08.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Training new co workers in daily tasks, leadership development course

Replenishment Team Member

IKEA
08.2020 - 08.2021
  • Increased inventory accuracy by conducting daily stock counts and updating records in the system.
  • Increased inventory accuracy by conducting regular stock counts and updating records in the system.
  • Contributed to increased sales by ensuring product availability on shelves and presenting an appealing shopping environment.
  • Streamlined product movement from storage areas to sales floor by utilizing proper equipment and adhering to established procedures, minimizing disruptions to customer traffic flow.
  • Used hand scanners and computer tracking systems to update merchandise locations.
  • Constructed pallets for sales floor and moved items safely using pallet jacks.
  • Cleaned and organized sales and stock areas.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Supported the training of new employees, sharing best practices and knowledge of company procedures.

Customer Assistant

Lidl
05.2020 - 07.2020
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Managed efficient cash register operations.
  • Prepared baked goods

Customer Assistant

Waitrose and Partners
09.2018 - 03.2020
  • Increased sales through upselling and cross-selling products to meet customer needs.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Streamlined stock management processes for increased efficiency and reduced waste.
  • Provided training to warehouse staff on proper stock handling procedures, resulting in fewer damaged items and improved safety compliance.
  • Optimized storage space utilization with strategic organization of inventory items.
  • Aided in training new hires by sharing knowledge and expertise, leading to a more productive and cohesive team environment.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

Leaving Certificate -

St Marys Secondary School
Mayo, Ireland
07.2018

Skills

  • Proficient with all Microsoft Windows software
  • Fast and accurate data entry
  • Problem solving
  • Professional customer service manner
  • Resource Allocation
  • Motivational Skills
  • Cross-functional Collaboration
  • Process Improvement
  • Time Management
  • Customer Focus
  • Organizational Skills

Timeline

Goods Flow Team Leader

IKEA
08.2022 - 01.2024

Sales CoWorker

IKEA
08.2021 - 08.2022

Replenishment Team Member

IKEA
08.2020 - 08.2021

Customer Assistant

Lidl
05.2020 - 07.2020

Customer Assistant

Waitrose and Partners
09.2018 - 03.2020

Leaving Certificate -

St Marys Secondary School

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Megan Mortimer