Summary
Overview
Work history
Education
Skills
Timeline
Generic

Megan Moore

Edinburgh,United Kingdom

Summary

Within my current roles, I consistently demonstrate the dedication and professionalism required to deliver exceptional customer service. I work effectively within a team, applying strong problem-solving abilities to resolve challenges efficiently while maintaining a positive customer experience. I also possess excellent active listening skills, enabling me to understand customer needs and handle situations calmly and professionally. In addition, I place a strong emphasis on safety, ensuring the well-being and security of the people in my care at all times and maintaining a safe, supportive environment. I take full ownership of my responsibilities and am committed to achieving high standards in everything I do. Whether that's meeting deadlines, completing tasks, or delivering high-quality service, I always strive to maintain a strong work ethic. This commitment allows me to contribute positively to my team while ensuring customers receive the highest level of care and attention.

Overview

8
8
years of professional experience

Work history

Receptionist

Concrete Rose Hairdressing
Edinburgh, United Kingdom
2025.11 - Current
  • Exhibit excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Greet incoming customers and serve as the initial point of contact; providing warm greetings and helpful assistance upon arrival.
  • Provide valuable support during busy periods, contributing to successful operation under high pressure.
  • Collaborate with team members in organising company events; enhancing team cohesion and morale building activities.
  • Answer and help resolve enquiries from clients, vendors and general public.
  • Keep reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.

Receptionist

XOX Heat
Edinburgh, United Kingdom
2024.11 - 2025.09
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted customers with proper sun-bed usage, ensuring their comfort, health and wellbeing.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Prioritised tasks to maintain reliable service throughout peak times.
  • Carried out day-to-day duties accurately and efficiently.

Senior youth worker

Goodtrees Neighbourhood Centre
Edinburgh, United Kingdom
2024.09 - Current
  • Manage administrative tasks efficiently whilst maintaining focus on direct interaction with young people.
  • Design recreational activities tailored to specific age groups, sparking interest and enthusiasm amongst the attendees at our centre.
  • Promote dignity and respect in dealing with all clients, fostering a positive atmosphere.
  • Demonstrate excellent judgement and problem-solving skills when dealing with difficult situations or individuals.
  • Promote diversity and inclusion through various initiatives, creating a welcoming atmosphere for all youths irrespective of background or ethnicity.
  • Collaborate effectively with co-workers, contributed to cooperative work environment.

Early years practitioner

St Margaret's Nursery
Edinburgh, United Kingdom
2024.05 - Current
  • Follow health and safety guidelines meticulously, maintaining a safe environment for children.
  • Respond quickly during emergencies or accidents, guaranteeing child safety at all times.
  • Ensure cleanliness of play areas after each use, maintaining high hygiene standards at all times.
  • Conduct risk assessments for activities to uphold Health and Safety.
  • Built positive relationships with families, enhancing trust in care provisions.
  • Provide effective communication by breaking down instructions for the children to follow and understand with different backgrounds, nationalities and ages.
  • Maintained exceptional patience when tolerating unpredictable behaviours.
  • Enhanced organisation and time management by coordinating nursery routines to ensure effectiveness.

Guest service & Food and Beverage assistant

The Real Mary Kings Close
Edinburgh, United Kingdom
2019.07 - 2024.04
  • Upheld strict confidentiality of guest information as part of duty of care.
  • Implemented feedback from guests to enhance their future trips.
  • Listened and understood guests, handling complaints and queries for improved customer relations.
  • Worked proactively during peak seasons, maintaining calm under pressure.
  • Adhered strictly to company policies whilst processing tickets and reservations.
  • Greeted customers with warmth and enthusiasm for faultless front-of-house service.
  • Provided first-class customer service, improving customer satisfaction through friendly and helpful interactions with guests.
  • Handled difficult customer situations, restored guest satisfaction.
  • Assisted in training new staff members in front-of-house duties.
  • Carried out reception duties, contributing to a professional front-of-house impression.
  • Maintained cleanliness of front-of-house areas to uphold hygiene standards.
  • Checked food quality before serving, safeguarding diners experience.
  • Upheld hygiene standards, resulting in optimal food safety conditions.

Sales assistant

Superdrug
Edinburgh, United Kingdom
2018.12 - 2019.06
  • Improved customer service by efficiently handling queries and complaints.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Built strong relationships with regular customers for repeat business.
  • Utilised excellent communication skills to provide detailed product information.
  • Collaborated effectively with team members to meet sales targets.

Education

Holy Rood RC High School- Edinburgh

Edinburgh College

Edinburgh Napier University

Skills

  • Good communication skills
  • Continuously providing a high level of customer service
  • Organisation
  • Safety Awareness
  • Working well within a team
  • Food Hygiene
  • Leadership skills
  • Patience and Empathy
  • Adaptability
  • First Aid Certification
  • Problem Solving
  • Time Management

Timeline

Receptionist

Concrete Rose Hairdressing
2025.11 - Current

Receptionist

XOX Heat
2024.11 - 2025.09

Senior youth worker

Goodtrees Neighbourhood Centre
2024.09 - Current

Early years practitioner

St Margaret's Nursery
2024.05 - Current

Guest service & Food and Beverage assistant

The Real Mary Kings Close
2019.07 - 2024.04

Sales assistant

Superdrug
2018.12 - 2019.06

Holy Rood RC High School- Edinburgh

Edinburgh College

Edinburgh Napier University
Megan Moore