Megan McLatchie
Coatbridge,North Lanarkshire
Summary
I am a highly motivated and hardworking University student who is working towards a BA (Hons) Social Sciences degree. I consider myself to be a sociable and goal-oriented person with a methodical approach to working.
Working in retail has enhanced my communication and organisational skills. I worked in a fast-paced environment that required me to carry out planning within the store whilst providing high-quality customer service to ensure a smooth and enjoyable experience for the customer.
My role in social care has aided me in developing a caring and insightful outlook. I have worked with service users that have specialised individual needs related to disabilies, injuries, physical and cognitive impairments. This has required me to build profesional relationships, prioritising compassion and understanding.
Additionally, I have an eagerness to learn and develop my skills, whilst encouraging others, which is why I think I would be an ideal candidate for this position.
Overview
5
5
years of professional experience
Work History
Social care worker
Caledonia Social Care
Glasgow, East Dunbartonshire
04.2023 - Current
- Assist in daily tasks, improving client independence and confidence.
- Support with medication prompts when required and keeping Medication Administration Record up to date.
- Attend training and supervision meetings to ensure service user safety and satisfaction.
- Maintain professional relationships to make service users feel safe and comfortable in my care.
- Provide emotional support to service users and their families.
- Updating care plans with notes and expenditures for employer and family reference.
- Escalating concerns for service users' safety.
Retail worker
Poundland
Coatbridge, North Lanarkshire
09.2021 - 04.2023
- Ensured customer satisfaction by providing advice on products and advised on exchange and return policies.
- Handled customer complaints professionally and resolved issues promptly.
- Engaged in conversation with customers to ensure a friendly and personalised service.
- Followed isle plans to ensure goods were accessible and in the correct place.
- Assisted customers with product selection.
- Participated in stock-taking activities.
- Worked late nights to ensure shelves were fully stocked.
- Operated cash registers and processed cash and card transactions.
- Checked customer identification documents at checkout for age-restricted products.
Salon assistant
Life's a Beach Tanning Salon
Motherwell, North Lanarkshire
01.2020 - 09.2021
- Advised on products to improve salon profits and customer satisfaction.
- Ensured the salon was clean and tidy to ensure optimal hygiene standards and minimise staff and customer risk.
- Ensured compliance with health and safety regulations during all tanning procedures.
- Advised against prolonged tanning sessions and offered waver forms to those who wished to do so.
- Provided personalised advice and recommendations to customers based on their skin type and personal preferences.
- Kept track of salon supplies to ensure adequate stock levels.
- Checked customer identification documents to ensure they were of age to use a sunbed.
- Processed purchases with cash and card payments.
- Handled customer complaints professionally and resolved issues promptly.
- Engaged in conversation for friendly and personalised service.
- Carried out cashier close-down by counting salon earnings and the till float.
Education
National 5 - English, History, Home Economics, Art and Design
St. Andrew's High School
Coatbridge 08/2017 - 06/2018
Higher - English, Modern Studies, History
St. Andrew's High School
Coatbridge 08/2018 - 06/2019
Higher National Certificate - Social Sciences
New College Lanarkshire
Coatbridge 08/2019 - 06/2020
BA (Hons) - Social Sciences
University of the West of Scotland
Hamilton, South Lanarkshire 09/2021 -
Skills
- Empathetic with a professional outlook
- Self-motivated
- Team/independent work
- Organisation Skills
- Insightful
- Able to identify and resolve problems
- Computer literacy
- Cultural awareness
- Crisis management
- Survey design and execution
- Research design
- Time-management
- Policy research
- Excellent communicator
References
References available upon request.
Timeline
Social care worker
Caledonia Social Care
04.2023 - Current
Retail worker
Poundland
09.2021 - 04.2023
Salon assistant
Life's a Beach Tanning Salon
01.2020 - 09.2021
National 5 - English, History, Home Economics, Art and Design
St. Andrew's High School
08/2017 - 06/2018
Higher - English, Modern Studies, History
St. Andrew's High School
08/2018 - 06/2019
Higher National Certificate - Social Sciences
New College Lanarkshire
08/2019 - 06/2020
BA (Hons) - Social Sciences
University of the West of Scotland
09/2021 -
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