Megan Malcolm
Linwood,Paisley
Summary
Dedicated professional with experience in customer service and social media marketing. Proven ability to engage audiences through effective content creation and communication. Committed to delivering high-quality results and providing exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work history
Social Media Marketing Consultant
Independent
Paisley, Glasgow
2024.05 - Current
- Delivered end-to-end social media marketing support to small businesses and emerging brands to strengthen online presence and brand identity.
- Created and managed high-quality, on-brand content across multiple platforms to drive engagement and audience growth.
- Planned content calendars and posting strategies to improve reach, visibility, and consistency.
- Engaged with online communities and collaborated with clients to align content with business goals
Store Assistant / Main till operator
Home Bargains
Linwood
2020.08 - 2024.05
- Played a key role in the successful launch of one of the largest Home Bargains stores in Scotland during the COVID-19 pandemic, supporting operations in a fast-paced, high-pressure retail environment.
- Consistently delivered high standards of customer service, ensuring a safe, welcoming, and positive shopping experience during a challenging period.
- Built strong trust within the team by demonstrating reliability, flexibility, and a strong work ethic throughout store opening and day-to-day operations.
- Managed core retail duties including stock replenishment, inventory control, cash handling, and maintaining high standards of store presentation.
- Communicated clearly and professionally with customers and colleagues to resolve queries efficiently and support smooth store operations.
Social Media / Pet Influencer
Self-Employed
2016.04 - 2023.05
- Collaborated with pet brands to create engaging social media content tailored to their audiences.
- Produced high-quality visuals, including product modelling and lifestyle photography, to showcase products.
- Managed daily engagement with brand accounts and online communities to boost visibility and interaction.
- Ensured all content aligned with brand identity and marketing goals, enhancing online presence and brand awareness.
Contact Centre Sales Agent
Red Driving School
Middlesbrough
2016.11 - 2017.11
- Maximised sales opportunities on every call while delivering high standards of customer service.
- Professionally handled customer interactions, appointments, complaints, and queries, ensuring efficient and positive experiences.
- Completed administrative tasks accurately and supported smooth daily operations.
- Participated in team briefings to stay aligned with targets, processes, and performance goals.
Temporary Sales Agent
UK Protect
Glasgow
2014.10 - 2015.04
- Conducted telephone canvassing to secure new and repeat business, acting as the company’s primary point of contact.
- Maintained in-depth product knowledge to provide accurate information and support customer decisions.
- Consistently exceeded targets by successfully booking follow-up appointments and driving business growth.
Work Experience
St. Charles Primary
Paisley
2012.10 - 2012.11
- Supported classroom learning by assisting children in developing essential skills, including reading and writing.
- Provided one-to-one and group support to ensure pupils successfully completed tasks.
- Helped create a positive and supportive learning environment while enhancing skills in working effectively with children.
Education
St Andrews Academy
Skills
- Ability to Work in a Team
- Fast Learner
- Communication Skills
- Customer Service
- Social Media
- Reliability
- Fully Flexible
References
References available upon request
Timeline
Social Media Marketing Consultant
Independent
2024.05 - Current
Store Assistant / Main till operator
Home Bargains
2020.08 - 2024.05
Contact Centre Sales Agent
Red Driving School
2016.11 - 2017.11
Social Media / Pet Influencer
Self-Employed
2016.04 - 2023.05
Temporary Sales Agent
UK Protect
2014.10 - 2015.04
Work Experience
St. Charles Primary
2012.10 - 2012.11
St Andrews Academy