MEGAN LUTHRA

Within my current job role my duties cover delivering mail and packages to residential and business addresses, collecting outgoing mail, ensuring accurate sorting and distribution, and providing excellent customer service and this is also some daily tasks I cover

• Sorting the parcels and letters for your route
• Delivering the mail to homes and business
• Re-directing wrongly-addressed mail
• Collecting signatures for recorded and registered mail

• Support the Pharmacy Manager to maximize the pharmacy's profitability in line with annual budgets
• Engage fully with all local, national and private services in line with PHOENIX
• Support the Pharmacy Manager to ensure the pharmacy complies with GPhC standards
• Ensure compliance with operational guidance, SOPs and company policies
• Ensure the pharmacy complies with the national NHS and local service
• Ensure all relevant stock control principles and policies are adhered to and proactively drive down stock holding to ensure optimized stock levels are maintained
• Embed exceptional patient and customer service as a core value within the pharmacy and ensure that all colleagues promote this core value with patients, customers and local healthcare professionals to drive business growth
• As required, manage and lead in the front of the Pharmacy
• Ensure all 'front of house' policies and procedures are adhered to
• Ensure that all patients and customers are greeted promptly and that they receive an exceptional customer experience

• As part of my daily role as a SPB I am Integral in guiding and supporting my customers with all their financial needs, goals and plans
• I also Proactively manage my own portfolio of customers, helping them realise the full benefits of our service both assisted and digitally as well as supporting them with more complex financial needs such as home buying needs, Home and life protection and financial difficulties
• With no two days are the same, I have also learnt to expect lots of variety
• I also work within a busy and fast pace environment where all appointments have to be fitted into a certain time slot and have to be completed within that time
• I complete account opening, Financial heath checks and customer care

• Working on the phone answering calls and servicing customer's loan accounts and applying for new loan products
• I have being dealing with all aspects of customer care, excellent problem solving skills
• I work well with others, great team building skills, good numeracy skills, used to working two different systems on pc, connecting with the customers on calls and making every call sound like my first and treating every customer like there the first customer of the day
• I have been doing a lot of administrator work

• Working on the phone answering calls and servicing customer's credit cards dealing with all aspects of customer care, excellent problem solving skills
• I work well with others, great team building skills, good numeracy skills, used to working two different systems on pc, connecting with the customers on calls and making every call sound like my first and treating every customer like there the first customer of the day
• I have been doing a lot of administrator work
• I am now taking on more responsibility as I have now stared doing more supervisory role and standing in for my manager when she is off
• I have now been given the opportunity to do a tm support role which means I get to manage other colleagues and look after other teams

• Set the tables, prepare, fill and light the chafers, serving bread rolls, taking orders, serving hot and cold dishes, clearing away any empty dirty dishes, serve hot tea and coffee, preparing and refilling the buffet table, collecting empty glasses, washing glasses thought the dish washer, carrying crates of glasses though to the bar, polishing cutlery and wine glasses and champagne glasses
• Responsible for serving the public, dealing with customer's needs