Megan Laundy
Dartford,Kent
Summary
Accomplished professional with extensive expertise in leadership and management, specialising in strategic team leadership and supervision. Demonstrates proficiency in KPI reporting, performance management, and payroll and financial administration. Skilled in compliance, quality assurance, regulatory auditing, and safeguarding. Adept at MAR chart governance, person-centred care planning, and risk assessment. Proven ability to engage with multi-agency stakeholders and lead staff induction inline with Regulation 19 and schedule 3.. Committed to advancing domiciliary care management through effective case management and medication administration.
Hardworking individual committed to patient care and natural talent for communication. Eager to learn and grow while positively impacting patient outcomes and satisfaction. Demonstrates natural gift for prioritising needs and optimising schedules.
Overview
1
1
Certification
10
10
years of professional experience
Work history
Compliance & Care Coordinator
Westminster Homecare
2024.08 - 2026.08
- Enhanced multi-branch compliance by implementing standardised quality assurance frameworks and rigorous file auditing.
- Strengthened medication safety protocols through consistent MAR chart auditing and the resolution of complex medication alerts.
- Complete MAR chart audits and medication monitoring.
- Deliver branch inductions for new care workers.
- Attend compliance meetings and monitor regulatory standards.
- Manage accounts for subcontracted service users.
- Liaise with local authorities and healthcare professionals.
- Successfully led investigations into safeguarding concerns and complaints, ensuring rapid resolution and service improvement.
- Transformed branch performance visibility by producing detailed quarterly KPI reports for senior leadership and local authorities.
- Approve care visits and monitor financial and medication alerts.
Field Care Supervisor
Westminster Homecare
2024.03 - 2024.08
- Conduct initial care assessments.
- Complete six-monthly and annual care reviews.
- Update care and support plans.
- Liaise with health and social care professionals.
- Provide telephone support and supervision.
- Support daily operational workload across the service.
Care Manager
Westminster Homecare
2022.04 - 2023.05
- Optimized day-to-day operations for domiciliary care services, resulting in improved service delivery and team efficiency.
- Supervised and supported Field Care Supervisors.
- Coordinated care packages and staffing.
- Produced quarterly KPI reports for local authorities.
- Reduced compliance risk by leading regular team meetings focused on safeguarding standards and legislative updates.
- Led team meetings and staff support sessions.
- Audited service user and staff files to ensure compliance.
- Signed off care documentation and quality standards.
Medical Welfare Officer
King Henry School
2022.02 - 2022.04
- Administered first aid and emergency care.
- Developed Individual Healthcare Plans.
- Coordinated school immunisation and vaccination programmes.
- Maintained medical supplies and completed stock checks.
- Ensured accurate medical records were maintained.
ECM Administrator & Carer Payroll Administrator
Westminster Homecare
2021.05 - 2022.02
- Monitored electronic call monitoring systems.
- Processed weekly/monthly payroll for care staff.
- Audited client and staff records.
- Managed COVID-19 testing and vaccination records.
- Prepared meeting minutes for investigatory meetings.
- Calculated care charges, costings and payroll variations.
- Answered telephone enquiries and provided administrative support.
Senior Care Practitioner
Westminster Homecare
2018.04 - 2021.04
- Delivered high-quality person-centred care.
- Administered medication safely.
- Supported individuals with personal care and daily living.
- Promoted independence and wellbeing.
- Completed care assessments and reviews.
- Updated care plans.
- Liaised with healthcare professionals.
- Audited medication records and daily care notes.
- Supported office operations when required.
Care Practitioner
Westminster Homecare
2017.10 - 2018.04
- Delivered personal care and medication support.
- Assisted with daily living activities.
- Prepared meals and maintained hygiene standards.
- Supported clients with catheter care.
- Promoted independence and dignity.
- Completed accurate care documentation.
Crew Member
McDonald's
2016.05 - 2017.06
- Delivered excellent customer service.
- Prepared food safely and efficiently.
- Maintained high standards of cleanliness and hygiene.
- Handled cash and balanced tills.
- Worked effectively within a busy team environment.
Education
Level 5 Diploma - Leadership and Management for Adult Social Care (RQF)
Level 3 Extended Diploma - Health and Social Care
Skills
- Leadership & Management
- Strategic Team Leadership and Supervision
- KPI Reporting and Performance Management
- Payroll and Financial Administration
- Compliance & Quality
- Regulatory Auditing and Quality Assurance
- Safeguarding and Complaints Investigation
- MAR Chart and Medication Governance
- Care Operations
- Patient confidentiality adherence
- Knowledge of cqc standards
- Data entry and reporting
- Referral process familiarity
- Implementation of care protocols
- Conflict resolution in care
- Person-Centred Care Planning and Risk Assessment
- Multi-Agency Liaison and Stakeholder Engagement
- Staff Induction and Clinical Training
- Medication Administration
- Case Management
- Domiciliary care management
Certification
- Level 2 Dermatitis Awareness
- Level 2 NCFE GDPR
- Esther Ambassador – Person-Centred Care
- Dementia Awareness
- Oral Hygiene Training
REFERENCES
Available upon request.
WORK PLACEMENTS
- Little Hawks Childminding (2015–2017)
- Jack and Jill's Pre-School (September 2016 – March 2017)
- Cedar Court Residential Home (September 2016 – November 2016)
GCSEs
- English Language
- English Literature
- Mathematics
- Science
- Religious Studies
- Sociology
- History
- Level 2 BTEC Hospitality
Timeline
Compliance & Care Coordinator
Westminster Homecare
2024.08 - 2026.08
Field Care Supervisor
Westminster Homecare
2024.03 - 2024.08
Care Manager
Westminster Homecare
2022.04 - 2023.05
Medical Welfare Officer
King Henry School
2022.02 - 2022.04
ECM Administrator & Carer Payroll Administrator
Westminster Homecare
2021.05 - 2022.02
Senior Care Practitioner
Westminster Homecare
2018.04 - 2021.04
Care Practitioner
Westminster Homecare
2017.10 - 2018.04
Crew Member
McDonald's
2016.05 - 2017.06