Megan Latham
Stoke-On-Trent,Staffordshire
Summary
Dedicated team leader with 5+ years of experience in talking therapies, managing teams of 13-18 staff members. Proven ability to support and guide teams through daily challenges while enhancing problem-solving skills. Committed to improving client well-being and fostering a positive work environment.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
Work history
Team Leader
We Are With You
Reigate, Surrey
2021.01 - Current
- Provided line management for psychological well-being practitioners and high-intensity therapists daily.
- Led a 13-18 person team to meet KPI targets consistently.
- Reduced staff turnover through practical motivation techniques and regular check-ins.
- Reported team performance to leadership with specific, usable improvement ideas.
- Handled difficult patient complaints while maintaining first-class service standards at all times.
- Completed regular performance reviews to pinpoint improvement needs per team member.
- Created a high-performing environment to sustain productivity and service quality outcomes.
- Maintained professional working relationships with Reading University stakeholders throughout training years.
- Coordinated with Step 2 and Step 3 clinical teams to meet targets.
- Delivered remote communications by email and chat with clear written standards.
- Communicated verbally to keep staff aligned on expectations and responsibilities.
- Maintained policy adherence by following company procedures across the team.
- Led recruitment for trainee psychological well-being practitioners and trainee high-intensity therapists.
- Over 5 years of experience working within an NHS-commissioned service delivering Talking Therapies to patients across Surrey.
Criminal Justice Worker
We Are With You
Stoke-on-Trent, Staffordshire
2014.06 - 2021.01
- Kept accurate records of patient progress, maintaining confidentiality at all times.
- Increased patient comfort by offering empathetic support and counselling.
- Provided crisis intervention services to prevent relapses in patients' behaviour patterns.
- Assisted in recovery by creating personalised rehabilitation plans.
- Offered harm reduction advice, which led to safer drug use practices amongst patients.
- Strengthened community ties with regular outreach programmes.
- Implemented relapse prevention plans, reducing instances of re-admittance amongst patients treated.
- Coordinated multidisciplinary team meetings resulting in effective communication and collaboration.
- Managed caseloads efficiently, delivering high-quality care on time and within the resources available.
- Collaborated with healthcare professionals, enhancing patient care quality.
- Referred clients to relevant support services, leading to comprehensive care provision.
- Conducted individual assessments, determining appropriate treatment pathways.
- Attended regular training and supervision workshops for improved service user support.
Integrated Substance Misuse Worker
Serco Health
Uttoxeter, Staffordshire
2012.08 - 2014.06
- Conducted individual assessments to map appropriate treatment pathways in secure prison settings.
- Provided harm-reduction guidance to support safer drug use practices among patients.
- Delivered crisis intervention to prevent relapse through behaviour pattern support.
- Maintained accurate records of patient progress while protecting confidentiality at all times.
- Strengthened community links through regular outreach programmes to sustain engagement.
- Built personalised rehabilitation plans to support recovery and promote progress.
- Facilitated group therapy sessions to improve recovery outcomes for participants.
- Worked closely with the Integrated Offender Management Unit and completed outreach once patients had been released from prison to ensure continuity of care in the community.
- Ran educational workshops to raise awareness of substance misuse issues.
- Managed caseloads efficiently to deliver high-quality care within resources.
- Referred clients to relevant support services to enable joined-up care.
- Attended regular training and supervision sessions to improve support for service users.
- Used motivational interviewing to encourage patient readiness for change.
- Delivered auricular acupuncture to support recovery and complement treatment plans.
Integrated Substance Misuse Administrator
HMP Dovegate Serco
Uttoxeter, Staffordshire
2011.09 - 2012.08
- Supported the substance misuse team, completing all administrative duties.
- Increased efficiency of document retrieval with a well-organised filing system.
- Compiled essential data into useful spreadsheets, enhancing overall understanding of service performance.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Healthcare assistant
HMP Dovegate Serco
Uttoxeter, Staffordshire
2011.02 - 2011.09
- Assisted patient care to improve comfort and well-being throughout shifts.
- Supported nurses with daily medication administration, including methadone and Subutex.
- Completed healthcare assessments for all new patients on the healthcare and detox wing.
- Delivered healthcare inductions for new prisoners, explaining available services.
Health care assistant
Care UK
Stoke-on-Trent, Staffordshire
2008.12 - 2011.02
- Liaised between patients and healthcare professionals, facilitating effective communication channels.
- Prepared meals for patients, ensured balanced nutrition intake.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Kept detailed records of patient progress and assisted medical staff in treatment planning.
Waitress
The Spotgate Inn
Stoke-on-Trent, Staffordshire
2004.09 - 2008.12
- Maintained a clean and organised dining area for customer comfort.
- Ensured smooth restaurant operation by effectively managing the reservations system.
- Collaborated with kitchen staff to ensure order accuracy.
- Utilised professional communication skills to resolve customer complaints.
- Enhanced guest satisfaction through attentive and prompt service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
Education
NVQ Level 3 - Health and Social Care
City and Guilds
Stoke-on-Trent 2013.04 - 2014.04
NVQ Level 2 - Health and Social Care
City and Guilds
Stoke-On_trent 2012.04 - 2013.04
NVQ Level 3 - Hospitality Management
City and Guilds
Stoke-on-Trent 2006.09 - 2007.09
NVQ Level 2 - Hospitality
City and Guilds
Stoke-on-Trent 2005.09 - 2006.09
GCSEs - Maths, English, Science, Leisure & Tourism, DT, PE
Edensor High School
Stoke-on-Trent 1999.09 - 2004.06
Skills
- Proficiency in Microsoft Excel and PowerPoint
- Teamwork and relationship development
- Engagement with external stakeholders
- Communication proficiency (verbal and written)
- Exceptional interpersonal abilities
- High self-motivation level
- Strong organisational capabilities
- Ability to work effectively under pressure
- Conducting employee performance reviews
- Tracking key performance indicators
Affiliations
- Pilates and running
Accomplishments
In my role as a Criminal Justice Community Link Practitioner, I was honoured to receive a recognition award for spearheading an innovative continuity-of-care initiative. I bridged the gap in substance misuse support by connecting in-prison treatment with community outreach. To ensure seamless transitions and reduce reoffending, I established strong, collaborative partnerships with the police, probation, and local drug and alcohol services.
References
References available upon request.
Timeline
Team Leader
We Are With You
2021.01 - Current
Criminal Justice Worker
We Are With You
2014.06 - 2021.01
NVQ Level 3 - Health and Social Care
City and Guilds
2013.04 - 2014.04
Integrated Substance Misuse Worker
Serco Health
2012.08 - 2014.06
NVQ Level 2 - Health and Social Care
City and Guilds
2012.04 - 2013.04
Integrated Substance Misuse Administrator
HMP Dovegate Serco
2011.09 - 2012.08
Healthcare assistant
HMP Dovegate Serco
2011.02 - 2011.09
Health care assistant
Care UK
2008.12 - 2011.02
NVQ Level 3 - Hospitality Management
City and Guilds
2006.09 - 2007.09
NVQ Level 2 - Hospitality
City and Guilds
2005.09 - 2006.09
Waitress
The Spotgate Inn
2004.09 - 2008.12
GCSEs - Maths, English, Science, Leisure & Tourism, DT, PE
Edensor High School
1999.09 - 2004.06