Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant

Megan Lacey

Clacton on Sea,Essex

Summary

A compassionate and driven Spa Therapist with background in customer service and wellness, bringing strong communication and problem-solving skills. Adept at creating a relaxing and therapeutic environment while delivering high-quality treatments. Committed to enhancing client well-being and promoting serene spa experience.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Spa Therapist

Milsoms Hotels & Restaurants
Colchester, Essex
08.2023 - Current
  • Customised therapies according to individual preferences, enhancing client satisfaction rates.
  • Performed skin analysis tests to develop targeted treatment plans.
  • Delivered prenatal massage to alleviate pregnancy discomfort and stress.
  • Administered body treatments while ensuring informed consent through clear explanations.
  • Educated clients on optimal skin health practices with tailored product recommendations.
  • Maintained high hygiene standards by sterilising tools and cleaning work areas thoroughly.
  • Create welcoming environment by offering refreshments and exceptional customer service.
  • Covering Reception, arrange diary to accommodate bookings, receive payments, dealing with enquiries regarding Spa, Hotel & Restaurant.
  • Developed loyal client base through outstanding service and effective aftercare advice.

Beauty Therapist

The Four B's Salon
Brightlingsea, Essex
04.2023 - 08.2023
  • Improved client satisfaction by delivering personalised facial treatments.
  • Promoted healthy skin habits through educational consultations.
  • Collaborated with team members to organise successful promotional events.
  • Maintained professional client records for effective treatment tracking.
  • Increased client comfort by applying gentle waxing methods.
  • Administered advanced body massage techniques for stress reduction.
  • Implemented hygienic practices to maintain a clean treatment space.
  • Adapted beauty treatments to address individual client needs.
  • Executed meticulous eyebrow shaping, enhancing clients' natural features.
  • Provided exceptional customer service, ensuring repeat client bookings.
  • Managed appointment scheduling efficiently, minimising wait times for clients.
  • Attended training to deliver range of professional treatments offered by salon.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Input bookings into computer system at reception.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Greeted clients into salon, offering refreshments and magazines.
  • Performed pedicures and manicures, meeting daily appointment targets.

Spa Therapist

Lifehouse Hotel & Spa
Thorpe le Soken, Essex
04.2021 - 04.2023
  • Conducted full body massages to clients.
  • Facilitated relaxation through the use of aromatherapy during treatments.
  • Administered body treatments by explaining procedures to clients.
  • Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
  • Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
  • Supported individuals and couples with variety of massage services.
  • Retailed products

Education

NVQ Level 3 - Beauty Therapy

Colchester Institute
Colchester
09.2019 - 06.2021

GCSE -

Clacton County High School
Clacton On Sea
06.2019

Skills

  • Initiative demonstration
  • Client confidentiality
  • Booking management
  • Communication skills
  • Time efficiency
  • Resilience under pressure
  • Product knowledge
  • Spa software expertise
  • Calm composure

Languages

Spanish
Elementary

Certification

  • Level 2 Diploma Beauty Therapy - Distinction
  • Level 3 Diploma Beauty Therapy - Distinction
  • Clarins trained in: Rebalancing massage, Hot stone massage, Wellness body, Ultra relaxing & expert facial, Deep tissue massage.
  • Advanced cancer touch therapy certified - Made for Life Organics
  • Pregnancy Massage - Made for Life Organics
  • Rose Quartz wellness facial - Made for Life Organics
  • Elemis body and facial trained
  • Advanced nail techniques - E-file, Builder gel application, simple nail art.
  • OPI powder perfection trained
  • Bamboo massage
  • Margaret Dabbs London - manicure/pedicure
  • LVL/HD Brows
  • 95% completion of Reflexology
  • Dermalogica - Clean touch certified
  • Bridal/Special Occasion Make-up

Timeline

Spa Therapist

Milsoms Hotels & Restaurants
08.2023 - Current

Beauty Therapist

The Four B's Salon
04.2023 - 08.2023

Spa Therapist

Lifehouse Hotel & Spa
04.2021 - 04.2023

NVQ Level 3 - Beauty Therapy

Colchester Institute
09.2019 - 06.2021

GCSE -

Clacton County High School

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Megan Lacey