Megan Klopper

As a Product Owner and BPM for the Global business I report into the CTO P\S\L Group. My responsibilities include, but are not limited to:

• Manage product development and optimize business processes to enhance efficiency.

• Lead process improvements and automation initiatives, reducing operational inefficiencies.

• Defined product vision, roadmap, and backlog, aligning with business strategy.

• Analyse workflows to identify and implement automation opportunities.

• Collaborate with stakeholders to drive product and process enhancements.

As the VP, AMI Operations I reported into the SVP AMI Operations. The focus of the role was around revenue growth, business and operational strategies and efficiency. My role also focused on content creation and the development and maintaining of global development & training. Some of my key responsibilities included:

• Strategic Planning and Execution
• Operational management and efficiencies
• Internal & External Partnerships with various stakeholders
• Change Management and continuous improvement
• Leadership & Team Development
• Cross-Functional Collaboration
• Risk Management
• Ensure operational direction is aligned with the Domain's strategic goals
• Reduce outsourcing spend
• Revenue Growth & Financial Targets - Strategic analysis and management of the overall project scope and budgets

I was responsible for leading a team of Project Managers.

The key duties in my role were to ensure maximising results through the team in order to achieve monthly GP targets, ensuring individual team members were on track to meet business and personal KPI's, working closely with broader operations and sales teams to ensure the successful delivery of projects, and ensuring clients have a positive experience working with the team to secure revenue growth through repeat business

I was responsible for leading and developing the Global Team leaders and Project management team, most notably across, but not limited to, the following areas: maximizing results through the team in order to deliver to our clients and their business needs, working closely with broader operations and sales teams to ensure the successful delivery of projects, ensuring clients have a positive experience working with the team to secure revenue growth through repeat business, and utilizing available technology to help achieve project management goals

I was responsible for leading and developing the Client Management team, most notably across, but not limited to, the following areas: assigning projects, with minimal delay, to the person who is the most available, aware of client requirements and possesses the appropriate skill level, ensuring a balanced workload across the team, offering to help other team members, positively participating during team meetings, and utilizing available technology to the benefit of project management Goals

I was responsible for successful project execution and delivering projects on time, to specification, and within budget. I worked closely with the Client Manager and other team members across the Research Hub as well as interacted directly with Sales. I continuously reviewed processes, systems, and capabilities to suggest improvements and implemented any agreed changes

I managed market research projects within the FMCG & Automotive industries. I coordinated communication between all parties involved and monitored resource utilisation. I also ensured best practice processes were in place and trained staff on them