Megan Kelsall-Tuer
Catterall,Lancashire
Summary
Over the past 5 years I have worked as a ward sister and nurse in the provision of a tertiary renal service to patients within the Northwest of England. I have applied for the position of customer service administrator as I am looking for a new challenge to re-direct my career. I am a motivated and proactive individual, and am confident in the patient centred care I provide. I feel this approach to nursing can be applied within the customer service role, as I prioritise service user experience and ensure timely and effective communication is maintained throughout multidisciplinary teams.
On a day to day basis within my current role I support my manager and the team in the provision of harm-free patient care. I achieve this through effective leadership, co-ordination, communication, organisation, prioritisation and quality control. These transferable skills are again suited to the customer service role, specifically quality control of equipment, co-ordination and prioritisation of equipment delivery and restock and effective communication with relevant sales personnel and hospitals.
Within my current role, clinical governance frameworks guide our practice. The foundation of both clinical governance and quality system frameworks are analogous. I feel my experience working within clinical governance framework based defined processes, would aid my transition into the customer service administrator role.
I currently co-ordinate a 23 bedded ward and ensure patient safety is maintained. Due a combination of variables, multitasking is a fundamental skill I have developed, which will be vital when communicating and facilitating product shipment, restock and liaising with required personnel.
I have a foundational knowledge of Excel as I use it within my current role. I am aware that that I do not have experience using an ERP system, however I am a quick learner, evidenced by my swift progression in nursing, and do not feel this would inhibit performance long-term.
To summarize, I feel that I have many of the desired transferable skills to transition into the role of customer service administrator. I am a driven, pro-active individual who will rise to a challenge and have experience working within defined processes. I am a quick learner and if given the opportunity hope to demonstrate my aforementioned skills within the customer service administrator role.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Health care assistant
Morecambe bay NHS foundation trust
Lancaster
09.2016 - 08.2021
- Assisted in patient care, improved comfort and well-being.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Collaborated with nurses, ensuring the provision of harm-free patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence.
- Aided service users in everyday activities, such as washing and dressing, whilst ensuring patient safety and effective care.
- Demonstrated consistent respect and dignity for care users.
- Communicated with the wider multidisciplinary team, such as theatres and physiotherapists in the provision of care.
- I worked mainly in theatres and on orthopaedic wards.
Staff nurse
Lancashire Teaching Hospital Trust
Preston
08.2021 - 08.2022
- I provided my patients with a high quality of care, by following both local and national policies, legislation and guidelines.
- On a day to day basis, I provided care for a team of patients on the ward, specifically, personal care, medications, co-ordination within my team and patient advocacy.
- My role required effective communication and collaboration with our multidisciplinary team, relatives/patients and external services to develop and implement a comprehensive care plan for my patients.
- I completed take charge shifts involving the co-ordination of a 23 bedded ward. This involved liaising with internal and external teams to safeguard our service users care from admission to discharge.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Championed the implementation of evidence-based practice within the nursing team.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Established positive rapport with patients and families through active listening and compassionate care.
- Maintained accurate documentation and record keeping.
- Mentored students and junior nurses, building confidence and competence to ensure harm-free care was provided.
Ward sister
Lancashire Teaching Hospitals
Preston, Brent
08.2022 - Current
- Ensuring patient safety with strict adherence to hospital regulations.
- Supporting staff with continuous professional development.
- Leading regular ward meetings to promote open communication among staff.
- Prioritising tasks effectively to ensure I meet critical deadlines within the busy ward environment.
- I am heavily involved in ward improvements based on data from both local and external audits. Improvements I have implemented have enhanced the quality of care we provide to our patients.
- Myself and 3 ward sisters manage a team of 48 nurses and healthcare assistants.
- I provide excellent care with focus on patient safety, comfort and dignity.
- Coordinate patient admissions, transfers and discharges.
- I work in a tertiary care setting, therefore liaise with external teams within the Northwest of England to facilitate critical patient admissions.
- I regularly use Word, PowerPoint, Excel, Outlook, AMaT audits and Harris Flex EHR system.
- I support our manager and matron during the day-day running of the ward.
- I complete the staff and student off duty, staff appraisals, sickness meetings, incident reports and attend relevant management meetings.
- I play a large role in performance management and conflict resolution.
- I am a detail orientated problem-solver as I respond to a large number of independent variables within my work environment and client base on a day-to-day basis.
- I work well under pressure as I frequently deal with emergencies in a calm manner.
- I have excellent lines of communication with both internal and external multidisciplinary teams, in the provision of patient care.
Education
English litetrature - A
Garstang community academy
English Language - B
Garstang community academy
Physics - C
Garstang community academy
Biology - B
Garstang community academy
Chemistry - C
Garstang community academy
Mathematics - B
Garstang community academy
Business - Distinction
Garstang community academy
Level 3 diploma in advanced clinical health care support apprenticeship - Distinction
Kendal College
Bachelor of sciences (Honours) - First Class Honours
University of Cumbria
Skills
- Multidisciplinary team management and collaboration
- Performance Management
- Excellent written and verbal communication
- Clinical leadership
- Detail orientated
- Effective time management
- Foundational knowledge of Office and Excel
- Adaptable
- Problem solver
References.
- Miss, Jodie, Townley - Registered nurse. Personal / Character Reference, 07463965069, Jodie.townley@lthtr.nhs.uk.
- Miss, Tara, Brown, Sister, Employer / Line Manager, 01995528105, Tara.Brown@lthtr.nhs.uk.
Timeline
Ward sister
Lancashire Teaching Hospitals
08.2022 - Current
Staff nurse
Lancashire Teaching Hospital Trust
08.2021 - 08.2022
Health care assistant
Morecambe bay NHS foundation trust
09.2016 - 08.2021
English Language - B
Garstang community academy
Physics - C
Garstang community academy
Biology - B
Garstang community academy
Chemistry - C
Garstang community academy
Mathematics - B
Garstang community academy
Business - Distinction
Garstang community academy
Level 3 diploma in advanced clinical health care support apprenticeship - Distinction
Kendal College
Bachelor of sciences (Honours) - First Class Honours
University of Cumbria
English litetrature - A
Garstang community academy
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