Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Megan Keller

MN

Summary

Dedicated Pharmacy Manager able to lead and direct retail pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient and diligent about preventing errors.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

CVS Health #16952
01.2021 - Current
  • Led and managed a high-performing team of pharmacists and technicians to deliver exceptional patient care and service
  • Improved customer satisfaction, including key metrics with myStoreHealth to run a successful pharmacy that ended #28 in the company in the year 2023
  • Successfully train both pharmacist and technicians who have developed to be leaders and mentors of the district
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Enforced compliance with pharmacy regulations as per Board of Pharmacy guidelines

Staff Pharmacist

CVS Health #16952
07.2017 - 12.2021
  • Process, fill and verify prescriptions in a high volume pharmacy
  • Worked directly with pharmacy manager to develop and implement strategies to improve customer satisfaction in a notoriously busy store
  • Vaccinated patients to provide immunity against various viruses and diseases
  • Assisted in the daily operations of the pharmacy, including staffing, scheduling and inventory processes

Education

Doctor of Pharmacy -

North Dakota State University
Fargo, ND
05.2017

Skills

  • Pharmacy Operations Management
  • Regulatory Compliance
  • Drug Inventory Management
  • Workflow Optimization
  • Training and Mentoring
  • Immunization Services
  • Drug Utilization Review
  • Direct Patient Care

Certification

  • Minnesota Pharmacy License, #123363
  • Immunization Certification, North Dakota State University
  • First Aid/CPR Certified, American Heart Association

References

References available upon request

Timeline

Pharmacy Manager

CVS Health #16952
01.2021 - Current

Staff Pharmacist

CVS Health #16952
07.2017 - 12.2021

Doctor of Pharmacy -

North Dakota State University

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Megan Keller