Megan Jones
Summary
Highly motivated, creative individual with a strong analytical, logical mindset seeking a long-term position where passion for development can be brought to new projects! Megan plans to transition into a career in digital marketing and social media management by utilizing a solid background and a broad range of professional skills.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Events, Customer Service, Waitress, Barista
Coople Agency
06.2024 - Current
- To ensure customer requests and queries are responded to promptly and effectively
- To deal with customer/guest complaints in a friendly and efficient manner, always ensuring satisfaction
- To assist in the setup and function of events/ workstations/ banquets
- Drink preparation, crockery cleaning, buffet service, restocking
- Adhere to health and safety practices and maintain a high level of cleanliness
Customer Care Operations Agent
Deliveroo
11.2023 - 04.2024
- Provided premium service to our customers with sensitivity and empathy on Zendesk and Amazon Connect by investigating and responding to their escalated queries
- Worked on SLA’s for tickets in Zendesk
- Responded to customers in Italian / Cantonese / Mandarin / Arabic
- GDPR and payment related knowledge
- Experience using Ravelin, Stripe, BrainTree
- Created a presence within the workplace, on-site and on Slack acknowledging, responding and investigating any customer care feedback
- Social Media Management of French/UK Instagram D’ms and Twitter using Emplifi and Zendesk
- Sensitivity and empathy when addressing customer concerns, particularly those of a sensitive nature
Food and Beverage Supervisor
KidZania
02.2022 - 10.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service supporting over 2,000 daily clients
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Trained four (6) new hires in food handling and safety protocols to boost knowledge and performance
Sales Assistant
Superdrug
03.2021 - 12.2021
- Fielded customer questions to share information about products, availability, and pricing
- Helped customers locate products and checked store system for merchandise at other sites
- On average, provided timely, courteous support over phone and in person to about 250 customers daily
- Contributed to weekly event marketing, sales and daily brand promotions
- Achieved upselling KPI of 95% by informing customers of promotions to increase sales productivity and volume
Receptionist Administrator
T&T Radio Radio Network
09.2016 - 03.2017
- Managed over 50 customer calls, directing clients to individuals addressing specific needs
- Greeted artistes, representatives and business partners professionally and directed to desired staff member meetings and radio station
Floral Supervisor
Latitude Zero
04.2016 - 09.2016
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store
- Maintained thorough knowledge of needs, characteristics and 50 varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
- Shared ideas for funeral, wedding and anniversary arrangements with customers
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Decreased inventory shrinkage by 10% and daily cash discrepancies by closely monitoring daily operations
Bartender and Server
Caribbean Cocktail & Bar Services Ltd.
10.2015 - 05.2016
- Assisted in preparing event room for Carnival events, weddings and parties, including decorating and setting up glassware, liquor and other necessary supplies
- Set up bar for operation, obtained cash bank and stocked service bar
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Assisted servers with mixed drinks and cocktails orders by preparing on-demand items without delay
- Closed out cash register with 98% accuracy and prepared cashier report
Cashier / Bakery Sales Clerk
Junior Cupcakes
02.2014 - 04.2014
- Educated customers by providing knowledge about different types of cupcakes and cakes sold
- Upsold daily specials and other products with beverages, increasing store sales by 5%
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies 98% of time
Table Busser / Restaurant Hostess
TGI Fridays
12.2013 - 03.2014
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests, averaging 50 guests per shift
- Engaged in suggestive selling and other sales techniques
- Removed debris and trash from dining area to keep rooms clean and fresh for guests
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods
Waitress / Bartender / Coffee Barista
Chaud Café & Wine Bar
01.2013 - 09.2013
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- enhancing operational efficiency by using slow periods to restock
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Prepared beverages and filled food orders for customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant, maintaining food hygiene rating of 5
Education
Certificate - Digital Marketing
Department of Education Online
01.2023 - 03.2023
Diploma - Culinary Arts
Trinidad & Tobago Hospitality & Tourism Institute
Chaguaramas, TTO 09.2014 - 06.2015
High School Diploma - Integrated Science, English Language, English Literature, Geography, Food & Nutrition
Diego Martin Secondary
09.2007 - 06.2012
No Degree - STA Level 2 Award in Teaching Swimming
STA
London 04.2001 -
Skills
- Web analytics
- Social media tools
- Communication and writing skills
- Social Media Management
- Scheduling
- Cultural Awareness
- Data Analytics
- Social Media Management
- Digital Marketing
- Data entry
- Refunds
Certification
Digital Marketing Bootcamp
Timeline
Events, Customer Service, Waitress, Barista
Coople Agency
06.2024 - Current
Customer Care Operations Agent
Deliveroo
11.2023 - 04.2024
Certificate - Digital Marketing
Department of Education Online
01.2023 - 03.2023
Food and Beverage Supervisor
KidZania
02.2022 - 10.2023
Sales Assistant
Superdrug
03.2021 - 12.2021
Receptionist Administrator
T&T Radio Radio Network
09.2016 - 03.2017
Floral Supervisor
Latitude Zero
04.2016 - 09.2016
Bartender and Server
Caribbean Cocktail & Bar Services Ltd.
10.2015 - 05.2016
Diploma - Culinary Arts
Trinidad & Tobago Hospitality & Tourism Institute
09.2014 - 06.2015
Cashier / Bakery Sales Clerk
Junior Cupcakes
02.2014 - 04.2014
Table Busser / Restaurant Hostess
TGI Fridays
12.2013 - 03.2014
Waitress / Bartender / Coffee Barista
Chaud Café & Wine Bar
01.2013 - 09.2013
High School Diploma - Integrated Science, English Language, English Literature, Geography, Food & Nutrition
Diego Martin Secondary
09.2007 - 06.2012
No Degree - STA Level 2 Award in Teaching Swimming
STA
04.2001 -
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