Summary
Overview
Work history
Education
Skills
Websites
Additional Information
Timeline
Generic

Megan Hingley

Summary

Driven professional with resilient approach to challenges, seeking to leverage strong analytical and problem-solving skills. Proven ability to adapt quickly and collaborate within diverse teams. Poised to make significant impact by delivering innovative solutions and driving improvement ideas to success. Proven expertise in relationship building, event planning and delivery, process mapping, root cause analysis (RCA), and stakeholder management. Committed to leveraging these skills for continuous professional growth and excellence in any role undertaken.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Business Improvement Specialists

BT
08.2023 - 01.2025
  • Stakeholder management across BT, CFUs and TRA to co-ordinate and validate benefits assumptions to build the desire business case
  • Leading and supporting the delivery of aspects of analysis that will result in the delivery and identification of projects/ change initiatives to improve Customer experience
  • Ability to deal with ambiguity and have creative solutions to business casing e.g
  • Identifying and translating qualitative opportunities into tangible benefits to support business casing
  • Developing multiple, compelling business cases and securing their subsequent approvals
  • Provides reporting to managers to demonstrate progress against plan
  • I have been recognised on the Just to say Hub 5 times
  • Completed the Ignite Excel Training basic and advanced

Workplace Ambassador / Host

CBRE
06.2023 - 08.2023
  • My role involves being the first point of contact for internal clients/staff dealing with any issues or questions within the building such as technology issues, meeting rooms or building issues
  • Leading site health and safety inductions for new starters alongside site tours
  • Supporting management in monitoring services and suppliers ensuring that the required high standards are maintained ensuring SLA’s are achieved
  • Support the team ensuring the site remains compliant with current health & safety legislations at all times by completing weekly floor audits and logging jobs
  • Daily floor tasks such as stock taking, answering emails, taking deliveries, issuing and managing keys for lockers and storage, general day to day engaging with clients to make their work experience much more enjoyable and planning building events/activities for colleague engagement
  • My job role is focused on the entire workplace experience journey for our colleagues and clients it’s about detail, best practice, knowing what good looks like and then raising the bar
  • As part of continual improvement based on customer feedback, I led a project which involved arranging local discounts for all employees within the building, full project management from initial idea through to launch day, negotiating deals with local business and delivery to the site
  • Arranging site events such as the discount launch day, Christmas market and Halloween events
  • Covering Reception and dealing with visitors check in and associated enquiries
  • Discount launch day – negotiated with over 40 local discounts for our clients employees
  • I created the booklet, worked with local businesses to develop suitable discounts, advertised and planned the launch day
  • This was very well received on site and had great recognition from everyone who attended
  • Developed an enhanced understanding of excellent service
  • Improved colleague engagement and customer experience on site and improved standards
  • Planned and managed numerous large building events for colleague engagement that received widespread positive feedback

Warehouse Assistant

All Occasions Warehouse
02.2021 - 06.2021
  • Warehouse Assistant on a temporary basis during COVID, my role involved all aspects of warehousing in a very busy florist wholesaler
  • Responsible for the whole end to end process for one of their card sub-contractors so printing personalised cards, despatching, assembling them as a whole order and ensure everything was in order and communication between teams was effective
  • This job required me to be extremely organised due to having to pack orders and to add the correct shipping labels
  • Offered a permanent position at the end of the agency contract
  • Identified a number of root cause issues impacting customer experience and efficiency and implemented activity to improve key processes utilised across the function to work smarter
  • Gained promotion from off the belt making flowers to accepting a role within the shipping and carding office

Bar Assistant

Wetherspoons
08.2020 - 05.2021
  • My main role as Bar Assistant was serving customers, bar work and floor work
  • I often worked under pressure whilst delivering a quality service and the best possible customer experience
  • I dealt with a wide range of customers which allowed me to be able to assess complex situations and know how best to handle it in a timely manner

Bar Staff

Penny Blacks
06.2019
  • Company Overview: Closed due to COVID
  • My main role was serving customers as a member of the bar staff team often having to supervise and train junior members of staff
  • Serving bar customers, taking food and drink orders, handling cash, cleaning the bar and general customer service
  • I was also responsible for the bar’s social media account and promotion
  • Closed due to COVID

Waitress

Village Hotel Dudley
01.2017 - 06.2019
  • I worked part time as a Waitress whilst studying Theatrical Special Effects Hair & Makeup
  • My role involved setting up rooms for events and having to get all the things prepared for the event such as polishing, folding, laying the tables and cleaning, then during the event serving buffet or 3 course meals to customers
  • When I turned 18, I was bar trained and worked in the bar regularly
  • I also covered reception from time to time

Waitress

Local restaurant
01.2017 - 12.2017
  • As Waitress I had to manage the front of the restaurant on my own during busy hours, also I had to be flexible to cover in the back for any staff when needed
  • The role required a high degree of multitasking most days during busy periods
  • I had to engage with customers without being intrusive
  • I was highly tipped showing my hard work, dedication and customer service skills

Waitress/Kitchen Assistant

The Grain Store
01.2017 - 12.2017
  • I was a Waitress/Kitchen Assistant working in the kitchen and helping with food preparation
  • Serving customers and glass collecting for the bar

Work Experience

Crescent Theatre
12.2018
  • As part of my special effects make up course at UCB I completed a work experience placement at the Crescent Theatre in Birmingham doing hair and makeup for their Alice in Wonderland production

Work Experience

Mears Group
07.2016
  • I spent a week on work experience at Mears Group during this I was sent to houses that had various defects and subsequently had to fix them
  • I worked on multiple houses during this week, and it was really challenging due to some of the conditions of the houses, but I really enjoyed this work experience
  • I had to think outside the box and utilise knowledge from our instructors to overcome onsite issues

Work Experience

CCF Army training
03.2016
  • I spent my second work experience Army camp, during this I completed a weeks’ worth of army training which helped me to continue my development
  • I learnt to problem solve and work in groups, but I also took on the role as team leader to get things done as efficiently as possible and to ensure that as a team we passed

Education

Theatrical Special Effects Hair & Makeup -

UCB
01.2017 - 06.2019

Skills

  • Highly organised
  • Ability to manage conflict and crisis situations
  • Effective communication
  • Continuous improvement
  • Attention to detail
  • Problem resolution
  • Customer service
  • Technology skills (Teams, Windows key, surface hubs, Lenovo panels, Excel)
  • Relationship building
  • Event planning and delivery
  • Process mapping
  • Root cause analysis (RCA)
  • Stakeholder management

Additional Information

Sports rep- 2012-2015, School council- 2016-2017, Sports captain- 2016-2017, School Prefect, Combined Cadets Force, Employee of the Month – Village Hotels, CBRE WOW Award

Timeline

Business Improvement Specialists

BT
08.2023 - 01.2025

Workplace Ambassador / Host

CBRE
06.2023 - 08.2023

Warehouse Assistant

All Occasions Warehouse
02.2021 - 06.2021

Bar Assistant

Wetherspoons
08.2020 - 05.2021

Bar Staff

Penny Blacks
06.2019

Work Experience

Crescent Theatre
12.2018

Waitress

Village Hotel Dudley
01.2017 - 06.2019

Waitress

Local restaurant
01.2017 - 12.2017

Waitress/Kitchen Assistant

The Grain Store
01.2017 - 12.2017

Theatrical Special Effects Hair & Makeup -

UCB
01.2017 - 06.2019

Work Experience

Mears Group
07.2016

Work Experience

CCF Army training
03.2016
Megan Hingley