MEGAN HARRIS
Gravesend,United Kingdom
Summary
A detail-oriented professional with extensive computer literacy and proficiency in Microsoft Office Suite, Point-of-Sale Operating Systems, and Room Master Reservations System. Demonstrates excellent verbal and written communication skills alongside a strong understanding of reservation systems such as Opera and ResDiary. Knowledgeable in food safety procedures and common allergies, ensuring discretion and confidentiality in all tasks. Holds a valid driver's license, showcasing reliability and commitment to responsibilities. Aspires to leverage skills in a dynamic environment that values precision and confidentiality.
Overview
11
11
years of post-secondary education
10
10
years of professional experience
Work history
Receptionist - Part time
Brandshatch Place Hotel & Spa - Handpicked Hotels, United Kingdom
2025.07 - 2026.08
- Managed front desk operations, facilitating guest check-ins, check-outs, room assignments, and room key activation to enhance guest experience.
- Handled and resolved complex guest enquiries, concerns, and complaints professionally, ensuring high levels of customer satisfaction.
- Coordinated with housekeeping and maintenance teams to prepare and maintain rooms promptly, ensuring timely availability for guests.
- Prepared and maintained daily operational reports, tracking guest arrivals, departures, occupancy levels, and special requests to support efficient operations.
- Maintained and updated client records and databases, ensuring the accuracy and confidentiality of guest information.
Front Office/ Reservations Clerk
Little Arches Boutique Hotel
2024.02 - 2025.04
- Delivered exceptional customer service by performing reception, concierge, and reservations duties in a fast-paced hotel environment.
- Managed room bookings accurately using the roomMaster property management system.
- Responded promptly to guest enquiries, resolved complaints professionally, and ensured high levels of guest satisfaction.
- Processed cash, cheque, debit, and credit card transactions accurately, ensuring correct billing, reconciliation, and financial reporting.
- Operated office equipment and managed communications effectively, ensuring timely handling of mail, packages, and guest messages.
- Received and processed Front Office deliveries, ensuring documentation was accurately completed and forwarded to the Accounts Department.
- Prepared and maintained hotel sales packages and promotional materials to enhance guest engagement.
- Assisted General Manager with administrative tasks and operational responsibilities to support smooth hotel operations.
Server/Hostess/Bartender
Cafe Luna Restaurant, Barbados
2021.11 - 2024.01
- Delivered excellent customer service by performing server, hostess, and bartender duties in a fast-paced restaurant environment.
- Resolved customer concerns promptly and professionally to maintain high levels of customer satisfaction.
- Collaborated with servers, bartenders, and kitchen staff to streamline service and ensure timely order delivery.
- Trained and mentored new team members on service standards and procedures, enhancing overall customer care.
- Set, cleared, and maintained dining tables while ensuring cleanliness and adherence to hygiene standards.
- Balanced end-of-shift cash drawer, ensuring accurate financial records and accountability.
- Demonstrated flexibility by working varied shifts, including evenings, weekends, and holidays, to meet business needs.
Student Nurse - Intern
Barbados: Polyclinics (Island-wide)/ Queen Elizabeth Hospital/ Geriatric Hospital/ Psychiatric Hospital
2016.08 - 2022.07
- Gathered medical histories and assessed patient conditions to assist in accurate diagnosis and effective treatment.
- Recorded patient observations, treatments, and care plans to ensure comprehensive documentation and continuity of care.
- Assisting in cleaning, dressing, and monitoring wounds to prevent infection.
- Assisted with patient hygiene, mobility, and basic medical procedures under supervision to enhance patient comfort and wellbeing.
- Working alongside nurses, doctors, and healthcare professionals to deliver coordinated care.
- Acquired knowledge on safe medication practices to ensure patient safety, dosage calculations, and administration techniques.
Education
Bachelor’s Degree - General Nursing (BSN)
Barbados Community College
Barbados 2016.08 - 2022.07
CSEC Caribbean Secondary Education Certificate - undefined
Springer Memorial Secondary School
Barbados 2011.08 - 2016.07
Skills
- Room Master Reservations System
- Point-of-Sale (POS) Operating System
- Microsoft Office Suite
- Computer Literacy
- Reservation systems expertise
- Food safety knowledge
- Attention to Detail
- Discretion and confidentiality
- Verbal communication
- Driver's licence (valid)
REFERENCES
References available upon request
ADDITIONAL INFORMATION
- Special Awards/Achievements: Karate Black Belt Shotokan (2017), Small Business Association (2016), Springer Memorial Secondary School Outstanding Achievement (2016)
- Associations: The Ursuline Convent -Karate Club 2004 - 2017
- Hobbies & Interest: Travelling, Painting, Exploring nature through walks, Photography, Meditation & Swimming
- Nationality: Holds dual British & Barbadian citizenship
Timeline
Receptionist - Part time
Brandshatch Place Hotel & Spa - Handpicked Hotels, United Kingdom
2025.07 - 2026.08
Front Office/ Reservations Clerk
Little Arches Boutique Hotel
2024.02 - 2025.04
Server/Hostess/Bartender
Cafe Luna Restaurant, Barbados
2021.11 - 2024.01
Bachelor’s Degree - General Nursing (BSN)
Barbados Community College
2016.08 - 2022.07
Student Nurse - Intern
Barbados: Polyclinics (Island-wide)/ Queen Elizabeth Hospital/ Geriatric Hospital/ Psychiatric Hospital
2016.08 - 2022.07
CSEC Caribbean Secondary Education Certificate - undefined
Springer Memorial Secondary School
2011.08 - 2016.07