Megan Harman
Mansfield,Nottinghamshire
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. A team player who is driven and ambitious, seeking opportunity to expand management skills within company supporting professional development.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Morrisons
Rotherham
01.2022 - Current
- I am currently Customer Service Manger in Rotherham Morrisons - a focus Customer First store. Whilst managing the service departments across the shop, I also manage customer satisfaction for the store and drive service.
- I deliver feedback constructively to enhance colleague performance.
- Review processes and practices regularly to achieve business goals.
- Plan colleague rotas to meet customer needs whilst remaining under budget.
- Manage development of my colleagues to enhance capabilities and satisfaction.
- I continue to improve customer service experiences to help satisfaction and loyalty.
- Recognise issues and implement corrective actions for continual improvement of my departments.
- Lead cash controls for the store and understand loss.
- Communicate courteously with customers in store and by telephone/ email.
- Have strong product and service knowledge to assist customers and resolve issues.
- Analyse statistics and KPIs to identify potential service improvements.
- Respond and action next steps for complaints/ Satisfaction comments.
- A supportive line manager, who is approachable and good at listening.
Degree Apprentice
Morrisons
South Yorkshire Region , South Yorkshire
09.2019 - 09.2022
- Completed BA Honours Degree in Professional Practice in Retail Management whilst working full time in the retail industry.
- Completed related coursework on time and to high standard. Also completed a dissertation project store based.
- Attended necessary and additional training and completed assessments.
- Finished on-the-job training within set deadlines for different departments.
- Adjusted quickly to new environments, working confidently with minimal supervision, with the opportunity to lead teams.
- Engaged in team discussions, meetings and training.
- Researched industry trends to understand professional landscape and suggest improvements as part of my dissertation project.
- Shadowed senior team members to observe established processes and best practices.
Fresh Food Manager
Morrisons
Chesterfield, Derbyshire
05.2021 - 01.2022
- Started this role as my first appointment into management as part of my Degree Apprenticeship.
- Increased supermarket positive feedback by motivating and driving teams to provide outstanding service.
- Managed teams to clean shop floors, shelves and products to maintain hygiene standards.
- Prepared colleague work schedules to guarantee optimal coverage during peak shopping periods.
- Met and exceeded KPIs by improving stock levels, product waste and markdowns.
- Boosted colleague moral and maintained an approachable and fair management style for my colleagues.
- Worked in a fast pace environment over busy periods including Christmas.
Education
Bachelor of Arts - Professional Practice in Retail Management
Sheffield Hallam University
Sheffield 09/2019 - 09/2022
A-Levels -
The Brunts Academy
Mansfield 09/2016 - 07/2018
GCSEs - 9 GCSES
The Brunts Academy
Mansfield 09/2011 - 07/2016
Skills
- Engaging leadership style
- Adherence to high customer service standards
- Coaching leadership
- Good Team player
- Passionate
Timeline
Customer Service Manager
Morrisons
01.2022 - Current
Fresh Food Manager
Morrisons
05.2021 - 01.2022
Degree Apprentice
Morrisons
09.2019 - 09.2022
Bachelor of Arts - Professional Practice in Retail Management
Sheffield Hallam University
09/2019 - 09/2022
A-Levels -
The Brunts Academy
09/2016 - 07/2018
GCSEs - 9 GCSES
The Brunts Academy
09/2011 - 07/2016
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