Megan Forster

• Managed case load dealing with a number of clients daily
• Interpersonal skills in order to speak with clients from different backgrounds and provided them clear advice.
• Negotiated settlements for dispute resolution.
• Ensured compliance with laws and regulations, avoiding potential fines or penalties.
• Liaised with external solicitors for comprehensive legal support.
• Advocated client's position during negotiations, achieving favourable outcomes.
• Prepared legal documents with attention to detail.
• Assisted in court proceedings, upholding client interests.
• Provided effective client support.
• Conducted employee training sessions on relevant laws and regulations.

• Managed a case load of Part 7 Litigated RTA claims.
• Assessed Liability and communicated with Clients to provide detailed advice on the prospects of success of each claim.
• Drafted and reviewed legal documents for accuracy and completeness.
• Liaised with external parties such as Claimant Solicitors and Courts in order to progress claims to settlement.
• Handled all claims and communications within established service level agreement.
• Escalated critical claims or complex situations to supervisor for review.
• Kept clients well-informed of claim updates and case progress.
• Fostered positive relationships with clients through excellent communication skills.
• Displayed patience and empathy towards distressed clients during difficult times.
• Developed my claims handling skills and knowledge surrounding Part 7 claims.

• Managed a mixed case load of Employment and Public liability claims, via the MOJ portal, Letters of claim and also Direct Claimants
• Dealt with Brokers and Insured on a daily basis collected evidence in order to investigate claims.
• Handled all claims and communications within established service level agreements.
• Escalated critical claims or complex situations to supervisor for review.
• Kept clients well-informed of claim updates and case progress.
• Recorded detailed, accurate claim particulars for reliable case notes.
• Achieved positive claim outcomes through careful case management.
• Built and managed effective internal and external relationships with all involved parties.

Promoted to the Ministry of Justice Technical Department and charged with handling complex cases over two years old and/or currently under Court Limitation Orders. Typical values exceed £25,000

• Manages a caseload of over 300 cases that were currently under Court Limitation Orders
• Issued proceedings on cases in respect of limitation, stay extensions, relief from sanctions.
• Provided advice on compensation figures to clients
• Negotiated settlement with Defendant Insurers and Solicitors
• Communicated complex concepts to clients in a clear, concise, and understandable manner.
• Exercised sound judgement and discretion when dealing with sensitive client information.
• Acted as first point of contact for clients to deliver outstanding customer experience.
• Built strong relationships with clients to facilitate open dialogue and effective problem-solving

During 6 years of handling fast track files within the MOJ process from admission of liability through to settlement , key responsibilities included:

• Personally managing a caseload of 400 liability admitted cases
• Managing task pads and all daily communications
• Reviewing medical reports
• Adhering to SLA's and KPI's
• Preparing witness statements for stay extensions or relief from sanctions
• Spoke with clients, providing verbal and written updates
• Collecting evidence in support of losses sustained and reviewing evidence in order to support that loss

Following Promotion I dealt with recovering Uninsured losses for clients and negotiating liability on claims. I managed a case load of over 300 claims, I provided legal advice to clients who needed to recover losses as a result of a accident

• Determining liability on a claim
• Obtaining witness evidence and statements
• Obtaining engineer evidence to determine liability
• Issuing cases for part 7 proceedings in Court
• Preparing case for trail and briefing Counsel prior to hearing