Megan Farrington
Warrington,North West
Summary
Motivated professional demonstrating strong organisational skills and attention to detail. Exhibited flexibility and teamwork while managing diverse tasks in fast-paced environments. Cultivated effective communication and problem-solving skills to support collaborative efforts and improve service delivery.
Overview
5
5
years of professional experience
Work History
Administration Support Assistant
Evoqua Water Technologies, ATA Recruitment
06.2022 - 08.2022
- Liaising with multiple teams and being flexible with my time management
- Utilising SAP to track and maintain company orders
- Compiling and creating important PDF documents for business needs
- Archiving sensitive data and files and helping to maintain these systems
- Producing invoices for clients per their request
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognising discrepancies and promptly addressing them for resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
Administration Support Assistant
Electricity North West Limited, CMR Group Ltd
Birchwood, Warrington
03.2022 - 05.2022
- Utilising Microsoft Excel to record and monitor data input
- Updating and maintaining CRM systems promptly
- Ensuring that all updates were highly accurate
- Making outbound calls to update customers on the status of their open cases with ENW
- Contributed to team efforts by accomplishing related tasks as needed, demonstrating flexibility and teamwork.
Customer Service Adviser
Scottish Power, TATA Consultancy Services
Warrington
01.2018 - 01.2021
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained confidentiality of customer information while adhering to GDPR regulations.
- Used SAP systems to monitor and maintain customer billing data.
- Ensuring that all deadlines are met for payments and credit accounts
- Monitored metrics and developed insights to enhance efficiency and performance.
- Analysing data to monitor and ensure all financial targets were met
- Completed general admin tasks, including filing, photocopying, and storing paper and digital records, to support operational efficiency.
Education
BTEC - Game Design - DDM
Warrington & Vale Royal College
Warrington, UK06-2019
BTEC - Health And Social Care - Pass
Warrington & Vale Royal College
Warrington, UK06-2017
Skills
- Customer relationship management
- Data entry accuracy
- Document management
- CRM software maintenance
- Microsoft Excel
- Technology adaptation
- Team collaboration
- Problem solving
- Time management
- Confidentiality adherence
- Client communication
- Administrative skills
- Patience and diplomacy
- Approachable personality
- Interdepartmental coordination
- Written correspondence
- Confidentiality awareness
- Basic HTML understanding
- Cloud storage navigation
- Customer service excellence
- Flexibility in task handling
- Documentation handling
- Data Entry
Languages
English
Proficient
C2
Custom
HOBBIES -
Reading
Socializing with friends
Keeping Fit via Power Walking
Long walks with my dog
Volunteering at the local community centre
Interests
- Reading novels and comics
- Socialising with friends
- Playing tactical card games
- Zumba
- Power Walking
- Long walks with my dog
- Volunteering
Timeline
Administration Support Assistant
Evoqua Water Technologies, ATA Recruitment
06.2022 - 08.2022
Administration Support Assistant
Electricity North West Limited, CMR Group Ltd
03.2022 - 05.2022
Customer Service Adviser
Scottish Power, TATA Consultancy Services
01.2018 - 01.2021
BTEC - Game Design - DDM
Warrington & Vale Royal College
BTEC - Health And Social Care - Pass
Warrington & Vale Royal College