Megan Elliott
Summary
Personable and motivated individual with strong experience in customer service, hospitality management, and team leadership. Demonstrates excellent communication and organisational skills, with a proven ability to create positive customer experiences and manage busy operational environments. Has practical experience supporting social media activity for a hospitality business, including creating content and promoting events to enhance visibility and engagement. Comfortable using basic design tools such as Canva and Photoshop for simple visual content creation. Experienced in event coordination, staff training, recruitment support, and handling customer feedback, with a strong focus on delivering high standards of service. Confident in cash handling, basic financial reporting, and using EPOS systems to support efficient daily operations.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
FOH Supervisor
The Farm Inn (prev LovelyPubs, Fullers)
Solihull, West Midlands
2025.02 - 2025.08
- Collaborated with management on promotional campaigns to attract new customers, including Facebook and Instagram using software such as Canva and Meta Business Suite.
- Supported recruitment efforts to ensure high-quality staffing, and delivered onboarding and training to develop staff performance and maintain service standards.
- Facilitated team meetings for clear communication and goal alignment and designed and implemented staff task systems, improving efficiency, consistency, and overall day-to-day operations.
- Oversaw guest seating during peak service, leveraging online booking systems to optimise table allocation, accommodate customer preferences, and ensure a seamless dining experience.
- Planned and coordinated customer events, liaising via email, phone, and in person to organise details such as décor and catering, successfully delivering events for up to 100 guests.
- Managed end-of-day cash reconciliation and banking, analysed takings to identify key revenue drivers, and coordinated external support services to resolve technical and maintenance issues promptly.
FOH Team Member
The Farm Inn (prev. Lovely Pubs, Fullers)
Solihull, West Midlands
2022.06 - 2025.02
- Served customers efficiently behind the bar. Prepared a variety of drinks, including cocktails and hot beverages. Prepared the venue for opening to ensure readiness for busy service, and monitored stock levels and customer satisfaction during service.
- Achieved positive diner feedback by providing attentive service on the restaurant floor. Developed rapport with regular customers, fostering a welcoming atmosphere.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Participated in team meetings contributing valuable suggestions for improvements. Educated new staff on company policies and procedures to maintain high service standards.
Cocktail Bartender/Waitress
Das Kino
Nottingham
2022.09 - 2024.07
- Assisted customers in selecting drinks and cocktails at busy bar.
- Provided attentive service while waiting tables at drag brunch events.
- Supported team in maintaining a lively atmosphere during nightclub events.
Seasonal Sales Assistant
FR Monkhouse
Solihull
2021.06 - 2021.09
- Assisted customers in selecting appropriate school uniforms.
- Memorised uniform guidelines for various schools across Birmingham.
- Addressed customer concerns regarding stock availability in a post-covid environment, providing support and reassurance.
Seasonal Sales Assistant
Lakeland Solihull Store
Solihull
2019.11 - 2019.12
- Assisted customers by learning store layout and identifying best-selling products.
Operated till transactions and conducted stock counts efficiently.
Supported merchandising efforts and participated in food demonstrations.
Assisting Sports Coach (dance teaching assistant)
Animated Dance Academy
Solihull
2018.04 - 2019.08
- Managed weekly dance and gymnastics classes for children aged 4 to 9, ensuring safety and engagement.
Oversaw entry and exit of students, fostering a secure environment conducive to learning.
Coordinated choreography and instruction, evaluating performance and communicating progress to parents. - Supported the stage management team during theatre performances, ensuring dancers were correctly positioned backstage and ready for their cues.
Education
Bachelor of Arts Degree - Joint Honours in Film, Television and American Studies
University of Nottingham
Nottingham 2021.09 - 2024.07
A-Level - Film Studies, Media Studies, Law & EPQ
Solihull Sixth Form College
Solihull 2019.09 - 2021.05
GCSEs -
Tudor Grange Academy Solihull
Solihull 2019.09 - 2021.05
Skills
- Social Media Marketing (Instagram, Facebook, Meta Business Suite)
- Photoshop, Canva
- Brand standards adherence
- Special event planning
- Venue co-ordination and shift managements
- Recruitment, hiring and staff training
- Customer service expertise and complaint handling
- Financial reporting and cash handling proficiency
- Zonal Aztec Management System (EPoS)
Languages
English - Fluent
Timeline
FOH Supervisor
The Farm Inn (prev LovelyPubs, Fullers)
2025.02 - 2025.08
Cocktail Bartender/Waitress
Das Kino
2022.09 - 2024.07
FOH Team Member
The Farm Inn (prev. Lovely Pubs, Fullers)
2022.06 - 2025.02
Bachelor of Arts Degree - Joint Honours in Film, Television and American Studies
University of Nottingham
2021.09 - 2024.07
Seasonal Sales Assistant
FR Monkhouse
2021.06 - 2021.09
Seasonal Sales Assistant
Lakeland Solihull Store
2019.11 - 2019.12
A-Level - Film Studies, Media Studies, Law & EPQ
Solihull Sixth Form College
2019.09 - 2021.05
GCSEs -
Tudor Grange Academy Solihull
2019.09 - 2021.05
Assisting Sports Coach (dance teaching assistant)
Animated Dance Academy
2018.04 - 2019.08