Summary
Overview
Work History
Education
Skills
Timeline
Server
MEGAN DUNLOP

MEGAN DUNLOP

Newcastle Upon Tyne

Summary

Target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Assistant General Manager

The Restaurant Group
Chiquito
10.2021 - Current
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Optimised customer experience by implementing exemplary service standards.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Head Supervisor

The Restaurant Group
Chiquito
08.2020 - 10.2021
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Completed opening and closing procedures each day.

Supervisor

Revolution Bars Group, Revolucion De Cuba
Newcastle
06.2018 - 06.2019
  • Built customer retention and satisfaction by delivering top-quality service.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.

Education

Bachelor of Arts - English Language

Edge Hill University
Ormskirk
09.2015 - 06.2018

Skills

  • Operations management
  • Cost control strategies
  • Adaptive leadership
  • CPR and First Aid
  • Incident reports
  • Guest engagement strategies
  • Employee development
  • Performance improvement
  • Problem solver
  • Results-orientated
  • Guest dispute resolution

Timeline

Assistant General Manager

The Restaurant Group
10.2021 - Current

Head Supervisor

The Restaurant Group
08.2020 - 10.2021

Supervisor

Revolution Bars Group, Revolucion De Cuba
06.2018 - 06.2019

Bachelor of Arts - English Language

Edge Hill University
09.2015 - 06.2018

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MEGAN DUNLOP