Megan Duffin
Charlestown,Cornwall
Summary
Highly organised professional with extensive expertise in customer-focused service and complex problem resolution. Proficient in time management, troubleshooting, and maintaining confidentiality. Skilled in customer relationship management systems, Microsoft Office suite, and office equipment operation. Demonstrates exceptional attention to detail, written and verbal communication, and telephone etiquette. Committed to maintaining office records with discretion and confidentiality while striving for continuous improvement in all tasks undertaken.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Senior Technical Officer
Cornwall Council
St Austell, Cornwall
2019.04 - 2025.09
- Coordinated customer service initiatives for public members.
- Managed communication channels for MP, Councillor, and Director queries.
- Trained new staff following completion of mentoring and coaching course.
- Oversaw two inboxes weekly to ensure timely responses.
- Inputted planning applications into IDOX system accurately.
- Liaised with departmental staff and inter-departmental teams as required.
- Executed general administrative tasks using Microsoft Office proficiently.
UK Channel Admin Executive
Big Blu Broadband
Bicester, Oxfordshire
2018.08 - 2019.01
- Managed all Reseller accounts to ensure client satisfaction.
- Provided customer service through email, phone, and case management.
- Processed and recorded orders and sales efficiently.
- Delivered technical advice to clients as needed.
- Liaised with departments to facilitate equipment dispatch and resolve finance issues.
- Utilised provider systems, CRMs, and Navision for daily operations.
- Executed general administrative tasks using Microsoft Office applications.
Account Coordinator
Rationel Windows
Bicester, Oxfordshire
2016.11 - 2018.08
- Managed over 30 distributors to ensure optimal performance.
- Delivered customer service through phone, email, and Live Chat support.
- Achieved sales targets by processing orders efficiently.
- Executed quality checks on quotes and orders for accuracy.
- Represented company at exhibitions and trade shows to enhance visibility.
- Performed general administrative tasks to maintain office efficiency.
- Utilised Microsoft Office daily for documentation and communication.
Sales Administrator (Temp)
Laybrook ltd
Bicester, Oxfordshire
2016.04 - 2016.11
- Streamlined order processing and quality checks to enhance efficiency.
- Resolved customer complaints promptly, ensuring satisfaction.
- Managed payment processing and created invoices while addressing queries.
- Assisted Managers and Managing Directors with diary management and travel arrangements.
- Updated absence logs and organised holidays for colleagues within HR duties.
- Handled general administration tasks, maintaining smooth operations.
- Utilised Office, Sage, and Sage Pay daily to support business functions.
Technical Services Coordinator
Covidien (now Medtronic)
Bicester, Oxfordshire
2014.08 - 2016.02
- Handled and resolved complaints and incidents effectively.
- Maintained test equipment to ensure optimal performance.
- Performed general administrative tasks to support operations.
- Conducted closing and quality checks on jobs for accuracy.
- Liaised with other departments to facilitate collaboration.
- Utilised Microsoft Office, Outlook, and Excel on a daily basis.
- Managed customer interactions via phone and email to address inquiries.
Receptionist/ Optical Assistant
Specsavers Opticians
Bicester, Oxford, Oxfordshire
2010.01 - 2014.01
- Implemented efficient systems for prescription and supply ordering in clinic management.
- Led dispensing operations to guarantee precision and timely service.
- Addressed complex issues with innovative problem-solving techniques.
- Controlled cash management to support the clinic's financial health.
Sales Assistant/Assistant Manager
Bump and Beyond
Bicester, Oxfordshire
2009.01 - 2010.01
- Oversaw staff management to enhance team performance.
- Delivered exceptional customer service, exceeding client expectations.
- Established and achieved targets to drive business growth.
- Managed cash flow effectively as key holder.
Education
Bachelor of Arts - Creative writing
Falmouth University
Falmouth, Cornwall 2022.09 - 2025.09
Secondary Education and VI Form -
Bicester Community College
Skills
- Customer-Focused service
- Time management efficiency
- Troubleshooting expertise
- Complex problem resolution
- Customer relationship management systems
- Office equipment operation
- Discretion and confidentiality
- Microsoft office suite proficiency
- Attention to Detail
- Confidentiality maintenance
- Highly organised
- Telephone etiquette
- Maintaining office records
- Written and verbal communication
Work Experience
- Milton Keynes Theatre
- Administration
- Box Office
- Front of House
- Backstage
- Phoenix Theatre – West End
- Wardrobe Department
- Cast Welfare
Myself
- I am a very creative person who enjoys writing, reading and designing. I have used this to my advantage by gaining extra qualifications. Also, being the lead for implementing new projects, for example, setting up a rewards incentive scheme at school for the younger students to encourage good behaviour. I see myself as a mature and responsible person that people can rely on. I take pride in my work and always try to do tasks to the best of my standards.
- Thank you for considering me.
References
References available upon request.
Timeline
Bachelor of Arts - Creative writing
Falmouth University
2022.09 - 2025.09
Senior Technical Officer
Cornwall Council
2019.04 - 2025.09
UK Channel Admin Executive
Big Blu Broadband
2018.08 - 2019.01
Account Coordinator
Rationel Windows
2016.11 - 2018.08
Sales Administrator (Temp)
Laybrook ltd
2016.04 - 2016.11
Technical Services Coordinator
Covidien (now Medtronic)
2014.08 - 2016.02
Receptionist/ Optical Assistant
Specsavers Opticians
2010.01 - 2014.01
Sales Assistant/Assistant Manager
Bump and Beyond
2009.01 - 2010.01
Secondary Education and VI Form -
Bicester Community College