Megan DeMeza-Wilkinson
Cadishead
Summary
Accomplished professional with a robust skill set in stakeholder engagement, business analysis, and project management. Demonstrates expertise in client relationship management and strategic planning, ensuring effective risk assessment and budget oversight. Proven track record in quality assurance and service delivery improvement, with a strong focus on compliance management. Adept at team leadership and conflict resolution, showcasing adaptability to market changes. Committed to leveraging skills for continued professional growth and organisational success.
Capable Line Manager using strong planning and coordination skills to lead cross-functional teams. Resolves operational and relational issues quickly to limit workflow disruptions. Committed to staff training and development for continued growth in team abilities.
Experienced professional with focus on monitoring and quality assurance. Known for identifying issues and implementing solutions to ensure optimal performance. Utilises keen analytical skills and attention to detail to maintain high standards and improve processes.
Driven individual with outstanding leadership and problem-solving skills. Exceptional at team management and customer service, consistently ensuring high standards and satisfaction. Ready to make significant impact in Team Coordinator Role.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work history
Team Coordinating Office / Business Development
Pure Innovations
Hazel Grove
11.2019 - 11.2025
- Manage staff team of 16, overseeing rotas, supervisions, appraisals, and performance management.
- Ensured efficient operation of buildings and projects, reporting maintenance issues and enforcing health and safety procedures.
- Conducted regular workplace inspections to maintain high health and safety standards across services.
- Authored and updated client risk assessments and support plans to ensure compliance with guidelines.
- Handled safeguarding alerts in line with company procedures and legislative frameworks.
- Oversaw financial management, including petty cash and general budgets, ensuring accuracy.
- Facilitated staff development through training coordination and mentoring, promoting quality service delivery.
- Delivered presentations to external organisations to enhance Pure Support's visibility and business relations.
- Developed strategic partnerships with key stakeholders to enhance market presence.
- Identified new business opportunities through comprehensive market analysis and research.
- Established and maintained long-term relationships with clients to ensure satisfaction and loyalty.
- Conducted competitive analysis to inform product development and marketing strategies.
- Facilitated workshops and presentations to educate clients on product offerings and benefits.
- Identified new business development opportunities to achieve consistent growth.
- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Created detailed reports documenting quality findings and suggested corrective actions.
- Led development of strategic partnerships to enhance business opportunities and growth.
- Facilitated training sessions for staff to promote professional development and skill enhancement.
Client Facilitator
Pure Innovations
Hazel Grove
03.2018 - 11.2019
- Working in person centred way using person centred tools
- Completing all initial assessments for new referrals, ensuring follow up discussions with other colleagues.
- Ensuring all Risk Assessments are accurate, up-to-date and signed by all relevant parties, with updates cascaded across management team.
- Ensuring medication consent forms are up to date and recording them correctly with any required changes made on to clients file.
- Ensuring all clients have agreed goals to work towards, that offer opportunity for personal development and new opportunities.
- Involvement with Managers and Team Co-coordinators if additional assessments are required such as Moving and Handling Risk Assessments or Behaviour Support Plans.
- Working in partnership with other providers enabling smooth transition between services.
- Co-coordinating and facilitating all customer reviews involving parents/carers and other professionals as needed, completing accurate paperwork in line with quality assurance checklist.
- Inputting all relevant information on to customer database, ensuring this is both accurate and recorded in timely manner.
- Involvement and contribution to development and implementation of internal/external guidelines including quality assurance checklists.
- Identifying customer referrals/reviews any gaps in projects we offer and providing input in to new project development.
- Actively promoting and advertising business offer across both internal and external clients, parents/carers and other key stakeholders.
- Ensuring community support workers are aware of client’s goals and are capturing their achievements during daily, weekly and monthly activities.
- Providing and mentoring for community support workers, as requested by Team Co-coordinators and Managers.
- Maintaining excellent contact with client’s support networks, parents and carers.
- Attending and delivering all Team Meetings
- Raising any concerns with regard to abuse, mistreatment and management of risk in line with organisations policies.
Community Support Worker
Pure Innovations
Hazel Grove
05.2017 - 03.2018
- Working with clients with a variety of learning disabilities out in the community to explore their needs.
- Setting up new projects for the clients to suit their support needs.
- Offering full personal care support along with lunch support.
- Administering medication daily in different forms.
- Supporting with epilepsy and other medical illnesses to ensure all clients medical needs are met.
- Building up trusted relationships with the clients.
- Supporting clients into paid employment.
- Supporting clients to attend meetings.
- Whistleblowing as and when required.
- Completing accurate paperwork such as medication, personal care, lunch support, personal communication diaries, epilepsy record forms and end of day transport sheets.
- Working closely with other organisations to maintain trusted support.
- Attending external events to promote the company and their services for new and existing business.
- Supporting with social, physical and emotional needs.
- Support with moving and handling such as hoists and ELK chairs.
Nursery Assistant
Juice Nursery
Altrincham
10.2017 - 05.2017
- Helping to oversee, and maintain a safe and friendly environment for the children and parents.
- Organising engaging activities in line with early years foundation standard of child learning.
- Supporting children in developing skills in all aspects for example, numeracy, literacy and sensory.
- Ensuring all issues and concerns with reported to management, parents and careers.
- Assisting with all the children’s needs, for example toilet training and feeding.
- Communicating effectively to parents and careers with the progress as and when required.
- Ensuring that conflict between children were promptly resolved in a timely and safe manner.
University Student Placement
Seymour Park Community Primary School
Old Trafford
01.2015 - 01.2016
- Provision of teaching and behavioral support to year 2 children with a particular focus on children who do not have English as their first language at home.
- Providing assistance with English (grammar and oral skills) Maths and other communication skills.
- Developing strategies to work with children with ADHD, Autism and other disabilities.
- Working with children to encourage improvement in poor attendance where agreements were brokered with parents.
Bartender & Waitress
The Greyhound Pub
Ashley
01.2013 - 01.2016
- Carried out duties including replenishing and restocking the bar to ensure customers needs were met.
- Ensuring a high level of stock management and efficiency.
- Serving customers in a polite and professional manner.
- Planning and advertising themed events and functions and demonstrating an in depth knowledge of key health and safety food standards.
- Working effectively as part of a team to ensure professional customer service.
- Flexible in covering shifts for colleagues when required.
- Building up great relationships with regular customers to obtain continuous business.
- Handling customer complaints and using conflict resolutions to resolve matters.
- Responsible for cashing up and the end of my shift.
CareWorker
Ferrol Lodge, Sale – Residential Care Home
01.2014 - 01.2015
- Care support for residents to generate an engaging care environment. This included activities that provided enjoyment for the residents as well as rehabilitation and mental stimulation for those with dementia or memory difficulties.
- Personally responsible for delivering craft activities, chair yoga, organizing concerts and quizzes, providing hair and beauty treatments and developing memory games.
- Ensuring that general support, nourishment and care was provided to the residents.
- Providing companionship for those who required it by gaining trust and subsequently building up strong relationships.
- Completing paperwork such as medication forms, feeding diaries and activity participation.
- Working as part of a team to ensure the best care was provided, for example meeting with colleagues at the start/end of a shift to do a handover.
- Communicating with family members to ensure all relevant and key information was provided.
- Building up a strong mental resilience to the exposure of poor health and bereavement of residents.
- Offering bereavement support to the family members.
Life Guard
Lymm Leisure Centre
01.2012 - 01.2013
- Ensuring pool cleanliness and health and safety policies were adhered to at all times.
- Handling client queries and enforcing the code of conduct, which occasionally required dealing with swimmers who weren’t observing the rules and could be endangering or disrupting the enjoyment of others
- Having challenging conversations with members of the public who were not adhering to the rules.
- Attended health and safety training along with first aid.
Support Worker
Seashell Trust
Cheadle
01.2007 - 01.2010
- Providing learning support and care to children and young adults with complex learning disabilities and communication needs.
- Assisting with a variety of activities including rock-climbing, swimming and craft therapies to provide them with a fun and stimulating experience.
- Providing respite care for parents and carers.
- Providing1:1 swimming lessons as a form of physiotherapy for children.
- Ensuring all paperwork was completed, for example care sheets and food diaries.
Education
BA (Hons) - Health & Social Care
University of Chester
01.2013 - 01.2016
A Levels -
Lymm High School Sixth Form
01.2010 - 01.2012
GCSE’s - School
North Cestrian Grammar School
Altrincham 01.2005 - 01.2010
Skills
- Stakeholder engagement
- Business analysis
- Project management
- Client relationship management
- Strategic planning
- Risk assessment
- Budget oversight
- Quality assurance
- Service delivery improvement
- Compliance management
- Team leadership
- Conflict resolution
- Adaptability to market changes
References
References available on request.
Interests
Staff Development & Mentoring, Service Quality & Improvement, Training & Sharing Knowledge, Community & Partnership Building, Supporting Adults with Learning Disabilities.
Accomplishments
Qualification in Train The Trainer - Buccal Midazolam & Epilepsy Awareness.
Team Leadership Recognition
Quality Improvement Recognition
Internal Business Development Achievement
Timeline
Team Coordinating Office / Business Development
Pure Innovations
11.2019 - 11.2025
Client Facilitator
Pure Innovations
03.2018 - 11.2019
Nursery Assistant
Juice Nursery
10.2017 - 05.2017
Community Support Worker
Pure Innovations
05.2017 - 03.2018
University Student Placement
Seymour Park Community Primary School
01.2015 - 01.2016
CareWorker
Ferrol Lodge, Sale – Residential Care Home
01.2014 - 01.2015
BA (Hons) - Health & Social Care
University of Chester
01.2013 - 01.2016
Bartender & Waitress
The Greyhound Pub
01.2013 - 01.2016
Life Guard
Lymm Leisure Centre
01.2012 - 01.2013
A Levels -
Lymm High School Sixth Form
01.2010 - 01.2012
Support Worker
Seashell Trust
01.2007 - 01.2010
GCSE’s - School
North Cestrian Grammar School
01.2005 - 01.2010