Megan Harvey
Worcester,Worcestershire
Summary
Dedicated professional with expertise in customer service and legal research. Proficient in MS Office, demonstrating strong work ethic and analytical skills. Known for exceptional memory retention, tactful complaint handling, and effective customer engagement. Committed to leveraging skills to achieve career growth and contribute to organisational success.
Overview
22
22
years of professional experience
2025
2025
years of post-secondary education
Work History
Bartender
The Lamb & Flag
Worcester, Worcestershire
10.2023 - Current
- Checked identification of customers to ensure legal drinking age compliance.
- Resolved customer complaints promptly to maintain good relationships.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Bartender
The Feathers Sports & Music Lounge
Worcester, Worcestershire
04.2022 - 09.2023
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Created an inviting atmosphere through friendly interaction with customers.
Secretary
Crowther Beard LLP
Worcester, Worcestershire
11.2005 - 05.2009
- Managed clerical needs of employees, including administrative support, file management and stationery supplies
- Updated files and records with precise system navigation
- Turned dictation into completed letters and emails, distributing to relevant staff and clients
- Set travel arrangements and provided relevant tickets and documentation for management and staff
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
- Screened and directed incoming phone calls and distributed correspondence effectively
- Operated multi-line phone systems, handling high volume of calls daily
- Accepted dictation from staff and created professional documents from provided information
- Offered continuous assistance with photocopying, scanning, and basic clerical support to help staff maintain smooth workflow
- Scanned and uploaded documents into digital filing system
- Processed incoming and outgoing parcels and correspondence for staff
- Conformed letters, emails, and forms to office standards
Account Manager
Ludlow Thompson Estate Agents
Worcester, Worcestershire
06.2005 - 10.2005
- Collected, completed, and processed lease applications
- Explained terms of lease and amounts to be paid to tenants
- Collaborated with clients, solicitors, and surveyors to progress property sales
- Drafted leasing and sale agreements for tenant signing
- Inspected rental properties before and after tenancies, appropriately handling bond payments
- Managed multiple rental properties with outstanding planning and organisation
Administrative Secretary
M Hunt Electrical Contractors Ltd
Worcester, Worcestershire
03.2003 - 05.2005
- Handled sensitive and confidential data in accordance with NICEIC regulations
- Improved certified data by organising and updating Excel databases and filing system
- Processed, typed, edited and formatted certified documents and quotes to ensure accurate filing
- Managed calls daily from both customers and staff
- Demonstrated exceptional customer service whilst addressing both customers and contractors
- Managed calendars, modified schedules and arranged meetings for managers
- Maintained office files in both electronic and hard copies
- Standardised department filing system to increase efficiency
- Managed reception areas by greeting visitors and responding to telephone and in-person requests for information
Education
Law LLB (Hons) - 2.2
University of Worcester
Access Business and Law - 144 UCAS
Heart of Worcester College
NVQ Level 2 - Administration and Finance
Worcester College of Technology
Skills
- Customer service
- Legal research
- Proficient in MS Office
- Strong work ethic
- Analytical
- Strong memory retention
- Tactful complaint handling
- Customer engagement
References
References available upon request.
Timeline
Bartender
The Lamb & Flag
10.2023 - Current
Bartender
The Feathers Sports & Music Lounge
04.2022 - 09.2023
Secretary
Crowther Beard LLP
11.2005 - 05.2009
Account Manager
Ludlow Thompson Estate Agents
06.2005 - 10.2005
Administrative Secretary
M Hunt Electrical Contractors Ltd
03.2003 - 05.2005
Access Business and Law - 144 UCAS
Heart of Worcester College
NVQ Level 2 - Administration and Finance
Worcester College of Technology
Law LLB (Hons) - 2.2
University of Worcester
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