Glass collector/waiter
Billiard Hall
West Bromwich, Sandwell
08.2023 - 10.2023
- Proactively handled customer complaints, promptly resolving issues to ensure guest satisfaction.
- Loaded glassware into dishwashers and hand-washed fragile items separately.
- Thoroughly disinfected bar and dining areas in line with COVID-19 best practices and policies.
- Maintained clean and tidy dining area.
- Supported bar opening and closing procedures.
- Assisted bar and wait staff, completing tasks as directed to ease workflow.
- Cleaned accidental spillages and broken glass quickly to maintain safe customer environments.
- Communicated clearly with bar guests, delivering friendly customer service.
- Cleared tables quickly between guests to reduce turnaround times.
- Re-stocked bar area with glasses, snacks and refillable items.
- Worked unsupervised, using initiative to anticipate restaurant needs.
- Checked glasses were properly cleaned before stacking and storing for re-use.
- Carefully collected glassware from bar and outside areas, reducing glass breakage.
- Cleared empty drinks glasses.
- Restocked ice and garnish trays to support high-volume bar needs.
- Collected empty wine and spirits bottles and sorted for recycling.
- Handled chemicals and sanitisers properly to avoid mishaps.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Managed timing standards in food deliveries to minimise delays.
- Practiced healthy and safety measures to comply with regulations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
