A results-driven, highly disciplined professional with an advanced clinical background in Kinesiology and Exercise Physiology, with hands-on healthcare operations experience. Proven track record of high-performance discipline as a 5-year collegiate athlete, combined with customer-facing sales success and direct clinical exposure in primary care. Adept at understanding physician workflows, communicating complex and clinical excellence.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Woodlands Park Health Centre
Newcastle Upon Tyne
05.2026 - Current
Managed and updated electronic health records (EHR) using clinical systems, logging real-time consultations, clinical workflows, and patient encounters with strict data accuracy and GDPR compliance.
Coordinated repeat prescription workflows, liaising directly with general practitioners, practice dispensaries, and community pharmacies to ensure rapid turnaround and accurate medication delivery.
Triaged high volumes of clinical correspondence, secondary care discharge summaries, and pathology lab reports via Docman and digital consultation tools, routing critical data to duty clinicians under tight deadlines.
Facilitated practice-to-patient communications using digital platforms (Accurx/eConsult), managing appointment reminders, targeted health campaigns, and front-of-house patient inquiries with professional de-escalation skills.
Navigated high-pressure front desk and multi-line phone queues in a fast-paced primary care setting, collaborating closely with multidisciplinary teams including doctors, nurses, and administrative staff.
Sales Associate
Sports Station
Fresno, CA
11.2020 - 11.2023
Achieved daily sales targets during peak holiday seasons through proactive service and expert product guidance, enhancing customer satisfaction and loyalty.
Streamlined high-volume POS operations, accurately processing transactions to reduce wait times and improve customer experience.
Managed inventory replenishment and daily store upkeep, maintaining an organized sales floor that enhanced product presentation.
Addressed customer queries through active listening and problem-solving, ensuring satisfaction and fostering loyalty.
Events Staff
CSU East Bay Athletics
Hayward, CA
11.2021 - 05.2024
Coordinated logistics for NCAA Division II athletic events, ensuring efficient crowd flow and facility operations under strict time constraints.
Facilitated event preparation, ensuring smooth execution and timely take-down while swiftly resolving issues.
Collaborated with staff and departments to complete tasks ahead of schedule, enhancing overall event readiness.
Supported catering teams in setting up food and beverage stations, adhering to hygiene and safety standards.
Conducted post-event clean-up, leaving venues in pristine condition and ready for subsequent use.
Intern Athletic Trainer
CSU East Bay Athletics
Hayward, CA
12.2023 - 05.2024
Assisted in the clinical evaluation and rehabilitation of student-athletes in a fast-paced environment.
Delivered therapeutic exercises and techniques under supervision, enhancing patient recovery.
Contributed to treatment plan development centered on patient goals and needs.
Observed clinical evaluation procedures and assisted athletic medicine staff, gaining a direct understanding of diagnostic and treatment workflows.
Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Volleyball Private Coach
Fresno, CA
01.2017 - 01.2023
Developed and implemented technical training programs for athletes, focusing on skill progression, performance goals, and overall development.
Developed coaching strategies and lesson plans to achieve team goals.
Helped players overcome skill barriers through assessments and goal setting.
Build athlete confidence through motivation and encouragement strategies.
Conducted one-on-one coaching sessions focusing on career progression, personal development, and goal setting.
Nanny
Private Household
Hayward, CA
02.2024 - 08.2024
Managed daily schedules and provided reliable care, fostering a safe and structured environment for children.