Megan Corrie
Glasgow,GLG
Summary
Compassionate Mental Health Nurse known for high productivity and efficient task completion. Specialize in crisis intervention, patient advocacy, and developing personalized care plans. Excel in communication, empathy, and resilience, ensuring exceptional patient support and advocacy in challenging environments.
Overview
7
7
years of professional experience
Work History
Mental Health Nurse
NHS
Glasgow, United Kingdom
08.2022 - Current
- Provided psychotherapy to patients dealing with mental health issues.
- Developed treatment plans tailored to the individual needs of each patient.
- Assessed and evaluated the mental and physical condition of patients.
- Monitored and documented patient progress in accordance with established protocols.
- Conducted routine assessments to identify any changes in a patient's condition or behavior.
- Counseled patients on healthy coping strategies for managing stress, anxiety, depression, and other mental health concerns.
- Educated families about their loved one's illness, symptoms, and treatments available.
- Facilitated group therapy sessions to help patients address common issues such as addiction recovery, anger management, grief counseling.
- Collaborated with multidisciplinary teams including psychiatrists, social workers, physicians, psychologists and others to ensure continuity of care for each patient.
- Provided crisis intervention services when needed by assessing danger levels of suicidal or homicidal thoughts or behaviors.
- Led psychoeducation classes for clients that focused on topics such as communication skills building and conflict resolution techniques.
- Advised families on how best to support their loved ones through difficult times.
- Coordinated referrals for additional services such as housing assistance or job placement programs.
- Participated in case conferences with other professionals to discuss treatment options.
- Maintained accurate records of client interactions including diagnosis notes and progress reports.
- Assisted in developing discharge plans for patients transitioning out of care settings back into the community.
- Actively collaborated with community organizations offering resources for those struggling with mental health concerns.
- Supported family members during visits at the facility providing them information about their loved one's condition.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Administered medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
- Conducted independent risk assessment for self-directed violence, analyzing risk factors, protective factors, mental status and current triggers.
- Developed collaborative safety plan with patient and family to prepare for discharge.
Customer Service Representative
Tesco bank
Glasgow , United Kingdom
08.2017 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Bachelor of Science - Mental Health Nursing
University of The West of Scotland
Glasgow 08-2022
Skills
- Clinical supervision
- Suicide prevention
- Recovery planning
- Clinical quality improvement
- Health promotion
- De-escalation techniques
- Patient health education
- Psychiatric and mental health care
- Clinical documentation
- Multidisciplinary collaboration
- Family support
- Therapeutic communication
- Medication administration
Languages
English
First Language
Timeline
Mental Health Nurse
NHS
08.2022 - Current
Customer Service Representative
Tesco bank
08.2017 - 01.2021
Bachelor of Science - Mental Health Nursing
University of The West of Scotland