Megan Cooke
Summary
Offering strong foundation in leadership and team coordination, combined with excellent communication and problem-solving skills. Knowledgeable about managing team dynamics, resolving conflicts, and ensuring smooth operations during shifts. Ready to use and develop organisational, time management, and interpersonal skills in future roles.
Overview
6
6
years of professional experience
Work history
Shift leader
Hall and Woodhouse
Dorchester, Dorset
09.2023 - Current
- Provided instructions and feedback to team during shifts.
- Trained new hires and set up mentoring relationships to drive team performance.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Led by example and demonstrated company best practices.
- Supervised activities of workers and enforced safety regulations.
- Completed comprehensive shift reports to support seamless handovers.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Established and maintained organised working environment for team of between 7-10.
Receptionist
Hotel Prince Regent
Dorset
03.2022 - Current
- Within my role I allocated rooms for guests, dealt with customer complaints and queries
- Within this job I have worked in multiple departments including Bar, Restaurant, Reception and also helping out with admin jobs for the manager
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Handled office petty cash and maintained flawless records.
- Tracked daily activities and important metrics with spreadsheets.
Waitress
Hotel Prince Regent
Dorset
10.2021 - 03.2022
- Waitress for coaching hotel in Weymouth
- Served quickly and professionally, served 28 guests
- Learnt communication skills and customer service skills
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Waitress
Upwey Wishing Well Tea Rooms
05.2019 - 08.2021
- I worked as a waitress at Upwey Wishing Well for about 2 years
- I helped with jobs such as, serving and greeting customers, wedding/event organising, providing a good customer service, and dealing with customer conflict and working in busy conditions.
Kitchen Porter
Blue Vinny Pub
10.2019 - 09.2020
- I worked at Blue Vinny Pub, this included day to day jobs like washing dishes to a high standard, knowing the safety around handling knifes and safety in the kitchen e.g., cross contamination and cleaning kitchen equipment.
Waitress
Moreton Tea Rooms
05.2018 - 09.2019
- I worked as a waitress at Upwey Wishing Well for about 2 years
- I helped with jobs such as, serving and greeting customers, wedding/event organising, providing a good customer service, and dealing with customer conflict and working in busy conditions.
Education
Diploma of Higher Education - Customer service and hospitality
Weymouth College
Weymouth, Dorset 09/2019 - 09/2020
GCSEs in Thomas Hardy -
Thomas Hardye School
09/2018 - 06/2020
Skills
- Rapid Learning Abilities
- Ability to Work Under Pressure
- Staff training and coaching
- Task delegation
- Effective Time Management
- Customer Service
- Ability to Work in Teams
- Highly responsible and reliable
- Attention to Detail
- Leadership
- Continuous improvement
- Problem-solving
Timeline
Shift leader
Hall and Woodhouse
09.2023 - Current
Receptionist
Hotel Prince Regent
03.2022 - Current
Waitress
Hotel Prince Regent
10.2021 - 03.2022
Kitchen Porter
Blue Vinny Pub
10.2019 - 09.2020
Waitress
Upwey Wishing Well Tea Rooms
05.2019 - 08.2021
Waitress
Moreton Tea Rooms
05.2018 - 09.2019
Diploma of Higher Education - Customer service and hospitality
Weymouth College
09/2019 - 09/2020
GCSEs in Thomas Hardy -
Thomas Hardye School
09/2018 - 06/2020
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