Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Megan Clyde

Salford

Summary

Customer-focused professional with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Overview

7
7
years of professional experience

Work history

Customer Assistant

Marks and Spencer
Manchester
01.2023 - Current
  • Delivering exceptional customer service.
  • Optimising product visibility, I help with inventory management and goods display.
  • Greeted customers and offered assistance with retrieving and locating products throughout store.
  • Collaborate efficiently with team members to maintain smooth store operations.
  • Operate till systems smoothly, streamlining check-out process for customers.
  • Assist customers with product selection to ensure satisfaction.
  • Manage high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Entrusted with filming and creating content for the M&S Foods TikTok account, highlighting new products and in-store experiences.

Social Media Intern

UN;IK Clothing
04.2024 - 07.2024
  • Researched and analyzed social media trends, ensuring that TikTok content aligned with popular challenges, sounds, and formats to maximize reach and engagement.
  • Created original TikTok videos for the brand, contributing to increased follower growth and enhanced brand visibility.
  • Filmed behind-the-scenes content during fashion shoots, providing a unique and engaging look into the brand’s creative process.
  • Regularly monitored competitors' content to identify industry trends and best practices for social media growth.
  • Assisted in selecting and styling outfits for models, aligning with brand aesthetics and campaign goals.

Ice Cream Server

Cookie Dope
Banbridge, Armagh City Banbridge and Craigavon
06.2021 - 06.2022
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Managed stock levels efficiently, avoiding shortages during rush hours.
  • Adhered to food safety regulations with meticulous cleaning routines.
  • Collaborated well with team members ensuring efficient operations during busy periods.
  • Warmly greeted customers and proactively reduced wait times.
  • Achieved high levels of customer satisfaction by customising orders based on allergens and special dietary requirements.
  • Completed opening and closing procedures each day.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.

Floor Staff

Coach Complex
Banbridge, Armagh City Banbridge and Craigavon
01.2018 - 02.2020
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Greeted guests at the entrance, scanned tickets efficiently, provided and friendly and professional first impression.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Helped to prepare and plate food orders for quick service.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Maintained high standards of personal presentation, reflecting positively on business image.
  • Remained flexible to cover shifts and work overtime as required.
  • Coordinated with team members to ensure efficient service delivery.
  • Collected, washed and put away glassware between guests.
  • Restocked bar efficiently during busy periods.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

BA (Hons) Marketing -

Manchester Metropolitan University

A-Levels -

New Bridge Integrated
08/2020 - 06/2022

New-Bridge Integrated College

Skills

  • Resilience
  • Communication
  • Professionalism
  • Teamwork
  • Analytical skills
  • Organisation
  • Time Management
  • Problem Solving
  • Customer Centric mindset
  • Leadership

Accomplishments

    Team Captain - Banbridge Rangers Ladies

  • Developed and executed team strategies, motivating players and fostering teamwork to overcome challenges and secure victories.

    • Sixth Form Prefect

  • Acted as a role model and representative for the student body, supporting staff in maintaining a positive school environment.

References

References available upon request.

Timeline

Social Media Intern

UN;IK Clothing
04.2024 - 07.2024

Customer Assistant

Marks and Spencer
01.2023 - Current

Ice Cream Server

Cookie Dope
06.2021 - 06.2022

Floor Staff

Coach Complex
01.2018 - 02.2020

BA (Hons) Marketing -

Manchester Metropolitan University

A-Levels -

New Bridge Integrated
08/2020 - 06/2022

New-Bridge Integrated College

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Megan Clyde