Megan Chappell
Stevenage,Hertfordshire
Summary
Dedicated professional with expertise in behaviour management and special education support, adept at fostering a child-centred approach to learning. Demonstrates proficiency in student progress reports, record keeping, and in-class SEND support, ensuring tailored educational experiences.
Empathetic 1:1 Teaching Assistant with flair for fostering inclusive learning environments. Enhanced student engagement through tailored support, leading to noticeable improvements in academic performance and social skills. Recognised for creating nurturing atmospheres that encourage personal growth and confidence in students.
Skilled in recruitment oversight and team leadership, complemented by strong organisational abilities and attention to detail. Proficient in Microsoft Office suite and office equipment operation, maintaining confidentiality and discretion in all communications. Career goals include advancing operations management skills while implementing effective policies to enhance educational environments.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
1:1 teaching assistant
Fairlands Primary School
Stevenage, Hertfordshire
2023.09 - Current
- Improved student engagement by utilising interactive learning techniques.
- Encouraged pupil autonomy through guided independent study initiatives.
- Provided feedback on pupil's work, identifying areas for improvement.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Maintained an orderly classroom by enforcing rules consistently.
- Supported special-needs students, ensuring their full participation in class activities.
- Organised outdoor activities for physical development and enjoyment of nature.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Evaluated students using standardised criteria to determine abilities and learning needs.
- Designed learning plans tailored to individual needs.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
Early years assistant
peartree way nursery
Stevenage, Hertfordshire
2022.11 - 2023.08
- Assisted with outdoor playtime supervision ensuring safety of all children.
- Contributed towards maintaining cleanliness and hygiene within the classroom environment.
- Ensured child safety at all times whilst participating in activities both inside and outside of the school setting.
- Assisted in the planning and implementation of daily activities, promoting engagement.
- Assisted in preparing healthy meals for children, promoting good nutrition habits.
- Managed toilet training routines respectfully encouraging independence.
- Encouraged children's creativity by providing various art and craft materials for their use.
- Assisted with nursery story-time sessions enhancing language acquisition skills.
- Provided support to children during transition periods, easing anxiety.
- Collaborated effectively with other staff members to ensure smooth operation of the facility.
- Prepared and tidied playrooms, meal areas and outdoor areas, ensuring clean, safe environments.
- Oversaw learning through play and encouraged positive interactions between children and peers.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Arranged recreational spaces and equipment to encourage physical activity.
School catering assistant
HCL
Stevenage, Hertfordshire
2021.05 - 2022.11
- Facilitated smooth service during lunch hours by efficient meal plating and serving.
- Ensured cleanliness of kitchen area by regular sweeping and mopping.
- Observed strict adherence to food safety regulations at all times.
- Performed various kitchen duties such as washing dishes, chopping vegetables and setting up dining tables efficiently.
- Checked quality of ingredients before use, preventing potential food borne illnesses.
- Assisted preparation of nutritious meals for 100+ students daily.
- Observed stringent allergen awareness practices, thus minimising risk of cross contamination.
- Maintained high hygiene standards with regular cleaning of all kitchen utensils.
- Prepared fresh fruit and vegetable snacks daily, promoting healthy eating amongst students.
- Worked under pressure during peak lunch hours to serve meals on time.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Collected, washed and sanitised dishes and cooking utensils.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Washed, peeled and chopped vegetables to be used in dishes.
Cleaning supervisor
DAB cleaners
Stevenage, Hertfordshire
2019.06 - 2021.05
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
- Streamlined processes for improved efficiency in cleaning tasks.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Supervised team members, enhancing overall productivity and effectiveness.
- Ensured cleanliness standards met with regular inspections of work areas.
- Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Looked for ways to increase quality of cleaning services.
- Increased team productivity through effective staff planning, coordination and task delegation.
Customer service supervisor
B&Q
Stevenage, Hertfordshire
2007.09 - 2019.06
- Prepared detailed reports on team performance, identifying areas for improvement.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Tracked order status, quickly resolving any issues or delays.
- Monitored quality control standards to maintain excellent service provision.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Controlled team performance by organising daily tasks and responsibilities.
- Assisted in the recruitment process, ensuring selection of candidates with strong customer focus.
- Enhanced customer service delivery by providing training to new staff members.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Coordinated shift schedules to ensure full coverage during peak times.
- Alleviated customer complaints, reducing escalations to management.
- Maintained excellent health and safety standards for continued compliance.
- Directed and supervised front-of-house operations, upholding company standards.
- Balanced cash drawers at the end of each day, ensuring accuracy in financial records.
- Ensured accurate record keeping with meticulous attention to detail.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
GCSEs - English
North hertfordshire college
Stevenage, Hertfordshire 2022.09 - 2023.06
Functional skills - Maths
North herfordshire college
Stevenage, Hertfordshire 2022.09 - 2023.06
NVQ Level 1 - Business administration
SPS Training
Stevenage, Hertfordshire 2020.10 - 2020.12
Skills
- Behaviour management
- In-class SEND support
- Child-Centred approach
- Recruitment oversight
- Team Leadership
- Microsoft office suite experience
- Office equipment operation
- Attention to Detail
- Highly organised
- Telephone etiquette
- Written and verbal communication
Affiliations
On the days I am not working I like to travel, I have recently been doing extreme day trips around Europe. I enjoy hiking, fishing and water sports like paddle boarding and kayaking. I have been trying new dinner recipes and enjoy to bake.
Timeline
1:1 teaching assistant
Fairlands Primary School
2023.09 - Current
Early years assistant
peartree way nursery
2022.11 - 2023.08
GCSEs - English
North hertfordshire college
2022.09 - 2023.06
Functional skills - Maths
North herfordshire college
2022.09 - 2023.06
School catering assistant
HCL
2021.05 - 2022.11
NVQ Level 1 - Business administration
SPS Training
2020.10 - 2020.12
Cleaning supervisor
DAB cleaners
2019.06 - 2021.05
Customer service supervisor
B&Q
2007.09 - 2019.06